Printer Support Technician
A+ Consulting Inc
Major document management company seeks a Printer Support Technician to support maintenance of copier/duplicator/scanner office equipment for the client site.
This position will involve traveling to multiple sites in the Providence, RI area to support additional devices. ESSENTIAL FUNCTIONS:- Client Relationship Management: Serve as the primary customer contact for equipment support and service Coordinate Move/Add/Change (MAC) process
- Provide on-going end user training on equipment
- Services Delivery: Basic device cleaning and replacement of operator accessible parts and consumables per equipment specifications. Break-fix activities account for 70% of role responsibilities.
- Provide IP address support
- Perform basic equipment problem diagnosis
- Point of contact for equipment removal and delivery for onsite support
- Contact service as required (Xerox and 3rd party)
- Utilize Xerox web-based applications as required to include Service Call Handling
- Accurate call reporting on Equipment in Xerox designated systems
- Download and install printer drivers on end-user equipment
- Perform printer mapping to PC as required
- Escalate printer network issues to appropriate resource
- Physical as well as remote device management and control
- Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File/Email, etc)
- Monitor/apply current software updates/patches
- On site contact for remote solve resolutions requiring technical expertise
- Perform remote device monitoring and remote solve (Xerox Device Management)
- Lift and move up to 50 pounds
- Basic Equipment problem solving and diagnosis per training provided
- Customer problem resolution including escalation as required
- 1-2 years relevant experience resolving customer and equipment printing issues
Vacancy posted 7 hours ago
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