Assistant General Manager

The Assistant General Manager is responsible for supporting the General Manager in leading all Fixed Base Operator (FBO) operations, ensuring the safe, efficient, and customer focused delivery of services. This role is responsible for overseeing Line Service and Customer Service operations, driving operational excellence, fostering employee engagement, maintaining regulatory compliance, and ensuring coordination between departments to achieve exceptional customer experiences and business performance.Operational Leadership & Service ExcellenceAssist in the overall management of FBO operations, including Line Service and Customer Service functions.Directly supervise Line Supervisors and Customer Service Supervisors and provide indirect leadership to operational team members.Ensure service delivery standards are consistently achieved and provide service recovery when necessary.Lead shift briefings and departmental meetings to communicate operational priorities and expectations.Align staffing schedules with customer demand to maintain service levels and operational efficiency.Correspond with customers regarding tenant relations, transient business opportunities, and service related matters.Meet, greet, and assist customers with travel coordination, including hotel accommodations, ground transportation, catering, and other service requests.Serve as a liaison between the FBO and airport stakeholders to maintain positive community and business relationships.Team Leadership & Talent DevelopmentSupport the recruitment, interviewing, selection, and onboarding of team members.Ensure employees receive appropriate training and maintain required training documentation.Conduct performance evaluations and provide coaching, counseling, recognition, and corrective action as appropriate.Foster a positive, inclusive, and engaging work environment that promotes employee development and retention.Create communication channels that encourage collaboration between departments and leadership teams.Safety, Security & Regulatory CompliancePromote and maintain a culture of safety through routine observations, safety meetings, audits, training programs, and documented procedures.Ensure compliance with all company policies, standard operating procedures, safety protocols, security requirements, and customer service standards.Initiate and coordinate emergency response procedures as required.Develop and maintain procedures for aircraft incidents, fires, weather events, and other emergencies.Conduct accident and incident investigations, determine root causes, and complete required reporting.Manage OSHA 300 reporting requirements and documentation.Utilize the company Safety Management System (SMS) to support safety reporting and continuous improvement.Resource & Facilities ManagementEnsure departments maintain adequate staffing, equipment, supplies, and inventory to support safe and efficient operations.Oversee ground support equipment (GSE) and facility maintenance activities.Manage relationships with vendors and service providers to support operational needs.Monitor fuel quality control programs and ensure compliance with applicable standards.Administrative & Business SupportSupport site practices and procedures that contribute to profitability, operational consistency, and employee satisfaction.Assist with workforce administration activities, including time and attendance processes and new hire documentation.Partner with the General Manager to achieve financial, operational, and customer service objectives.Perform additional duties and special projects as assigned by leadership.Bachelor’s degree from an accredited college or university, or an equivalent combination of education and experience.Five (5) to ten (10) years of progressive FBO, aviation operations, or related management experience.Valid driver’s licenseAbility to lead multiple teams in a dynamic, fast paced environment.General knowledge of business management principles and financial operations preferred.Proficiency with Microsoft Office Suite and other business applications preferred.NATA or industry related certifications preferred.Demonstrated leadership experience in ramp and aviation operations preferred.Strong employee coaching, development, and performance management capabilities preferred.Working conditions and physical demands for this roleWork is performed in both office and outdoor airport environments.Regular exposure to varying weather conditions, aircraft noise, moving equipment, fuel operations, and active airfield environments.Ability to stand, walk, bend, climb, reach, and lift up to 50 pounds occasionally.Must be able to work flexible schedules, including evenings, weekends, holidays, and emergency response situations as business needs require.Must be capable of safely operating motorized vehicles and ground support equipment in accordance with company policies.Note: The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.Predictive Index AssessmentPlease click on the link below to complete a behavioral assessment. This step is required. Aviation’s Pay Range$85,000 - $95,000 + bonus + benefits.The Modern Aviation pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, or other laws.Modern Aviation offers a comprehensive benefits package for eligible employees, including medical, dental, and vision insurance; company-paid life and disability coverage; 401(k) with company match; paid time off and holidays; and additional voluntary benefit options.Equal Employment OpportunityModern Aviation is committed to providing equal employment opportunities to all qualified applicants and employees. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other status protected by applicable federal, state, or local laws. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions of the role.Applicants must be legally authorized to work in the United States for any employer. Modern Aviation is unable to sponsor or assume sponsorship of an employment visa.If you require accommodations during the interview process or have questions, please contact View email address on click.appcast.io. #J-18808-Ljbffr