Lead Phlebotomist

Department: 60287 WI ACL Laboratories - AMC St Lukes: Lab Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Schedule start times varies 0800-1630. No Holidays, No weekends. This Lead Position is for Phlebotomy Education & Onboarding. Lead is responsible for the development, coordination, and execution of onboarding and education for phlebotomy teammates. This role ensures all new hires are effectively trained in specimen collection practices and that ongoing competency is maintained across the team. The position partners closely with laboratory leadership to support a highly skilled, compliant, and patient-centered workforce. Pay Range $21.85 - $32.80 Major Responsibilities: Acts as a resource to employees and students, which includes training/orienting and providing day-to-day work direction. Assigns, monitors, and reviews progress and accuracy of work, monitors productivity, maintains appropriate staffing levels, directs efforts and provides guidance on more complex issues. Assists with human resource responsibilities, which may include interviewing and selection of new employees, staff development, resolution of employee concerns, and employee morale. Assists in interpreting department policies and procedures, and advises and updates staff on procedural changes. Monitors and coordinates the workflow of the department. This includes specimen collection, processing and ordering functions. Answers and appropriately handles telephone calls. Assists with inventory and maintains supplies and/or equipment. Assists in the investigation of procedure and/or performance failures and aids in their resolution. Reviews procedures and reports discrepancies to leadership. Reviews various pending and management reports. Generates and distributes reports. Documents appropriate information for quality assurance/improvement according to established protocol. Verifies positive patient identification to ensure patient safety. Performs Venipuncture and collects other specimens from newborn, pediatric, and adult patients according to established protocol. Assesses patient reactions to specimen procurement. Obtains medical assistance when judged necessary. Obtains specimens according to priority and scheduled draw times. Receives and sorts specimens. Packages and tracks specimens for transport. Ensures completion of specimen collection functions according to protocol. Ensures that specimens are properly labeled and suitable for testing. Resolves specimen identification and/or requisition problems and clarifies orders. Accepts specimens from a variety of internal and external customers. Responds to additional specimen procurement requests. May perform limited testing under Clinical Laboratory Improvement Amendments (CLIA),1988 guidelines according to established policies and procedures. Runs quality control checks. Instructs students in phlebotomy, data entry and specimen processing functions. Must be able to demonstrate knowledge and skills necessary to provide care appropriate to the age of the patients served. Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data reflective of the patient's status and interpret the appropriate information needed to identify each patient's requirements relative to his/her age-specific needs, and to provide the care needed as described in the department's policies and procedures. Age-specific information is developed further in the departmental job standards. Licensure, Registration, and/or Certification Required: None required. Education Required: High School Graduate. Experience Required: Typically requires 3 years of experience in phlebotomy or related laboratory function. Knowledge, Skills & Abilities Required: Demonstrated ability to lead a group of employees. Basic computer skills including experience using computer software applications. Keyboarding and typing skills. Excellent verbal and written communication skills. Good listening and organizational skills. Ability to work in a fast paced environment and to handle multiple tasks simultaneously. Demonstrated customer service skills to interface effectively with physicians, patients, visitors, and other healthcare employees. Demonstrates a willingness to work a flexible schedule, which may include working an alternate site or shift assignment. If Outreach Based: Current driver's license granted by the state of residency with a driving record that meets Aurora fleet safety standards and proof of automobile liability insurance. Physical Requirements and Working Conditions: Operates all equipment necessary to perform the job. Frequently lifts up to 10 lbs. Occasionally lifts up to 50 lbs. Must be able to sit, stand, walk and bend the majority of the workday. May be exposed to mechanical, electrical, chemical, radioactive and/or infectious agents. Will be exposed to human blood and body fluids. Must wear appropriate lab coat, gloves, gowns and eye and face protection as needed. Must be able to handle stressful situations in a calm and professional manner. May require traveling; therefore may be exposed to inclement weather and adverse road conditions. (Outreach based) This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties. Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview. About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care