Operations Manager

Position Overview

As an Operations Manager in Training, you will play a key role in leading and shaping the Service Operations Department at one or more assigned CarMax locations. This structured development program equips you with the tools and leadership skills needed to manage operations effectively. Training includes learning the roles and responsibilities of Service Operations, mastering end-to-end production processes such as inventory management and cosmetic/mechanical repair, and completing CarMax’s Senior Management Development Program. You’ll collaborate with Sales, Business Office, and Purchasing teams to deliver an exceptional customer and associate experience while driving operational excellence. If you’re ready to lead, innovate, and grow, this is your opportunity to make a meaningful impact at CarMax. Relocation will be required after training within the region which includes Washington, Oregon, Utah, Idaho and Neva

da
Why CarM

ax?

At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and it’s our associates that help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you for

ward.

Role Responsib

• ilities
  Serve as a Senior Manager on the store leadership team, providing strategic leadership and direction across Service Operations, including reconditioning, cosmetic, production, and automotive service f
• unctions.Directly and indirectly lead multiple managers and a large frontline workforce, with accountability for staffing, performance management, associate development plans, succession planning, and engageme
• nt tools.Own operational execution through detailed oversight of key performance metrics (KPMs), production capacity, quality, cycle time, and cost controls, using data and trend analysis to drive continuous imp
• rovement.Maintain full financial accountability, including P&L ownership, expense management, labor optimization, and productivity targets aligned to busine
• ss plans.Champion process improvement initiatives and company programs, ensuring consistent execution and alignment with CarMax operational s
• tandards.Responsible for the Environmental, Health and Safety (EH&S) program for your department and/or location, including but not limited to self-inspections, hazardous waste disposal, workplace safety,

and PPE.

Required Qua

• lifications
  Ability to interpret and maintain accurate
• data recordsCompletion of CarMax-provided training in Inventory, Cosmetic, and Product
• ion processesStrong multi-tasking skills and ability to make independent, critical busin
• ess decisionsProven ability to lead leaders, manage complex operations, and balance competing priorities in a fast‑paced, high‑volume
• environment.3+ years of management experience, retail managem
• ent preferredAbility to work in indoor/outdoor environments with a flexible rotating schedule, including nights, weekends, holidays, and 12-hour shifts, plus occasional travel for meetings
• and trainingWillingness to work at multiple location
• s or relocateInternal candidates must successfully complete SMDP be

fore applying

Preferred

• Qualifications

Bachelor’s D

egree

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping ou

r communities thrive.

As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the co

mmunities we call home.

CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other charact

eristic protected by law.