Deskside Support-Team Lead

Team Lead – Deskside Support Center – Washington, DC Long-term opportunity (3-year engagement) Onsite role (with occasional travel between local sites) What You’ll Be Doing Lead & Manage Deskside Team Oversee a team of 8–10 deskside support technicians Manage schedules, productivity, and ticket flow Drive a customer-first, high-service environment Hands-On Technical Work Actively work tickets in ServiceNow Troubleshoot Windows, software, and hardware issues Support incidents, IMACs (installs, moves, adds, changes), and device refreshes Executive / VIP Support Provide white-glove support to C-level executives and leadership Handle high-priority / escalated issues in real time Reporting & Operations Deliver daily site reporting (ticket volume, priorities, performance) Manage and resolve critical tickets impacting operations Required Experience Team Lead experience (Deskside preferred; Service Desk considered if hands-on) Experience actively closing deskside tickets while leading a team 3+ years Windows 10/11 support in a corporate environment 5+ years total IT support experience (desktop / LAN / end-user support) Experience supporting executives / VIP users Strong customer service and communication skills Nice to Have Healthcare / hospital environment experience ServiceNow (or similar ticketing system) Familiarity with Active Directory Experience with peripherals (scanners, badge readers, printers, etc.) Military leadership background Work Environment & Details Location: 100 Irving St NW, Washington, DC Shift options: Early shift OR ~10:00 AM – 7:00 PM Parking: $60/month (out of pocket) or accessible via metro Occasional on-call support for escalations (after hours/weekends) Must be fully COVID-19 vaccinated Why This Role? Long-term, stable opportunity with a global industry leader High-impact role supporting critical healthcare operations Opportunity to lead a team while staying technical Exposure to executive-level support and reporting Job Type & Location This is a Contract position based out of Washington, DC. Pay and Benefits The pay range for this position is $32.00 - $39.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Application Deadline This position is anticipated to close on May 31, 2026. Equal Opportunity Employment The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. #J-18808-Ljbffr TEKsystems