Technology Support Intern

Technology Support Intern

Colorado Legal Services (CLS) is Colorado's statewide nonprofit legal aid program, with thirteen offices providing civil legal assistance to low-income Coloradans throughout the state. CLS provides free legal assistance in a broad variety of legal areas, including family law, public benefits, eviction defense, consumer protection, services to survivors of serious crime and human trafficking, and many others.

CLS has strengthened lives, assisted families, and supported communities–one person at a time for over 100 years. We are committed to providing high-quality, free legal advice and representation to eligible individuals throughout Colorado. We have a long history of successful impact and advocacy. CLS strives to bring about substantive, transformational change in the lives of those we serve.

We value representation. At CLS, we value and respect our staff's wide variety of backgrounds and experiences. We ensure representation of our client communities in our staff, Board of Directors and leadership teams. We also envision a fair, just, trusted, and harm reductionist legal system which emphasizes access to and implementation of true justice for every Coloradan.

Position Summary:

The Technology Support Intern will provide support to the whole organization by helping staff, interns, and volunteers resolve IT issues. The intern will gain practical, hands-on experience in a fast-paced environment while providing an essential service.

Essential Duties:

• Respond to staff queries in a timely and accurate way, via a ticketing system, email, phone, chat or by providing help in person
• Help with installing and configuring computer systems and applications when requested by IT and Innovation team members
• Troubleshoot desktop environments running Microsoft Windows operating systems
• Resolve issues related to software, computer, and network connectivity
• Analyze, report and fix hardware malfunctions
• Help individuals use specific software and software features
• Work with Information Technology & Innovation staff and others to create training resources
• Assist with technology trainings
• Share feature requests and effective workarounds with IT and Innovation team members
• Effectively document and share work product
• Submit articles to publish in the IT and Innovation Knowledgebase and/or monthly Tech Tips newsletter
• Communicate effectively with staff, interns, and volunteers
• Assist with tasks related to development of a statewide website such as uploading and formatting site content

Required Qualifications:

• Interest in developing skills in tech support
• Strong drive to solve problems
• Verbal, written, and interpersonal communication skills
• Time management skills and ability to work with deadlines
• Ability to work in a team environment
• Ability to maintain confidentiality and follow security protocols
• Eagerness to learn and explore core and innovative technologies

Preferred Qualifications:

• Experience with customer service
• Experience using remote support tools
• Experience with Office 365 applications

Location:

This position can be housed in the Colorado Springs or Denver office.

Time commitment:

Part-time, 15-20 hours per week.

Compensation:

The position is unpaid but is open to receiving other work study funds that are student generated. Students may apply for course credit through their Externship Program.

How to Apply :

Please submit your resume and cover letter via the link for this job opening on our careers page. Address your cover letter to Molly French, Director of IT & Innovation. We will not be reviewing applications sent via e-mail or physical mail. If you have questions about this internship or any others at Colorado Legal Services, please contact Kirsten Hoaby, Denver Volunteer and Pro Bono Manager, at View email address on click.appcast.io.