IT Specialist

Thurston Foods has been Family Operated since 1947 in Wallingford, Connecticut. Today, Thurston Foods, Inc. is a full line, full service, institutional distributor and bakery supplier. Our product line ranges from fresh meats and produce to cleaning supplies and kitchen equipment. In total, we inventory over 6,000 different items.

We currently have over 3,000 customers consisting of schools, bakeries, restaurants, caterers, hospitals, government agencies and convalescent homes. Our sales territory includes Connecticut, Massachusetts, Rhode Island, Vermont, New Hampshire, New York and New Jersey. If you looking for a relaxed family culture, join our team!

Position Overview:


We are seeking a proactive and versatile IT Specialist to join our team. The IT Specialist will be responsible for providing technical support and assistance to end-users, maintaining IT infrastructure, and ensuring the smooth operation of IT systems and services. This role requires a strong technical aptitude, excellent communication skills, and the ability to work both independently and collaboratively.


Key Responsibilities:

Technical Support:

• Serve as the first point of contact for IT support requests from end-users via phone, email, or in-person.
• Troubleshoot and resolve hardware, software, and network issues for desktops, laptops, printers, and other IT equipment.
• Provide guidance and assistance to end-users on IT-related matters, including software applications, password resets, and system access.

• System Administration:
• Assist with the installation, configuration, and maintenance of operating systems, software applications, and peripherals.
• Perform routine system administration tasks, such as user account management, access control, and system updates.
• Monitor system performance and security and implement preventive maintenance measures.
• Network Management:
• Assist with the setup and configuration of network devices, including routers, switches, firewalls, and wireless access points.
• Troubleshoot network connectivity issues and implement solutions to ensure reliable network operation.

• Assist with the maintenance of network infrastructure, including cable management, patching, and documentation.
• IT Asset Management:
• Maintain an inventory of IT assets, including hardware, software licenses, and peripherals.
• Track asset lifecycles from procurement to disposal and ensure compliance with organizational policies and procedures.
• Coordinate with procurement and finance teams to order, receive, and reconcile IT equipment and software licenses.
• Documentation and Training:
• Create and maintain documentation for IT systems, procedures, and troubleshooting guides.
• Provide training and support to end-users on IT tools and applications.
• Develop and deliver IT-related training sessions and workshops for staff members.
• Business Central Management:
• Assist with Administration and support of Dynamics 365 Business Central, ensuring system efficiency and reliability.
• Assist with configuration of Business Central functionalities to align with business requirements.
• Assist with training and support of users to improve adoption and usability.
• Data Analysis:
• Collaborate with various departments to identify, analyze, and interpret trends or patterns in complex datasets.
• Develop, maintain, and optimize Power BI reports and dashboards to deliver insightful business analytics.

Qualifications:

• Associate degree in computer science, information technology, or relevant experience.
• 2+ years of experience in IT support or a related role.

• Strong technical proficiency with desktop operating systems (Windows 10, 11) and office productivity software (Microsoft Office).
• Familiarity with basic networking concepts and protocols.
• 1+ years of experience with Dynamics 365 Business Central.
• 1+ years of experience with Power BI.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Working Conditions and Physical Demands:


Professional office environment. Primary office environment is ambient room temperatures, lighting and traditional office equipment as found in a typical office environment.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periods throughout the day. Reaching above shoulder heights, below the waist, or lifting as required to file documents or store materials throughout the workday. Proper lifting techniques are required. May include lifting to 25 pounds on occasion.


Affirmative Action Statement:


Applicants must be currently authorized to work in the United States. We are proud to be an Equal


Opportunity and Affirmative Action employer, and consider qualified applicants without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.


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