Customer Segment Consultant II

Responsibilities Design and document current state and future state business processes, workflows, controls, and roles for Market Growth & Collaboration capabilities Translate business process designs into clear business and functional requirements, acceptance criteria, and delivery plans Own project planning, execution, dependency management, risk management, and status reporting for in-year and year-over-year initiatives Coordinate cross functional partners including Finance, Technology, Data, Risk, Operations, and LOB stakeholders Manage readiness activities including communications, training coordination, rollout planning, and post launch support Support governance routines, leadership forums, and executive updates aligned to introductions strategy Create executive ready materials and documentation to clearly communicate progress, risks, and decisions Requirements 5+ years of experience in process design, project management, program management, or business transformation with a focus in Financial Center and/or Contact Center Foundational understanding Market Growth and Collaboration organization with knowledge of how enterprise partnerships contribute to the company's success Demonstrated experience delivering complex, cross functional initiatives from planning through execution Strong understanding of end to end initiative lifecycle, including planning, delivery, governance, and controls Ability to translate business needs into documented processes, requirements, and execution plans Strong verbal and written communication skills, including experience creating executive level materials Proficiency in PowerPoint and Excel; ability to learn additional tools and systems as required Detail oriented, highly organized, and able to manage multiple concurrent priorities Self-starter with the ability to operate effectively in a fast paced, ambiguous environments #J-18808-Ljbffr Jobtailor