911 Telecommunications Specialist 2026

The City of Saco is seeking Emergency Communications Specialists to serve as 911 Telecommunications / 911 Dispatchers for the Saco Police Department. This position plays a critical role in managing both emergency and routine communications for police, fire, and EMS services. Team members assigned to the Communications Center are responsible for receiving and processing citizen requests for service through the telephone system, the E911 emergency system, and in-person contacts at the Police Department. They also create and maintain departmental records related to police, fire, and medical calls for service. This role requires the ability to work independently, adapt to rapidly changing situations, and make quick, sound decisions that directly impact the safety of officers, firefighters, medical personnel, and the public. Strong judgment and the ability to prioritize under pressure are essential. Position Requirements Receive complaints, requests, and information from the public and other public safety agencies Process, prioritize, and relay information accurately and efficiently Dispatch appropriate police, fire, rescue, and support agencies as needed Enter and retrieve information using the department’s internal computer systems Operate police and fire radio communications systems Operate the E911 system effectively and in accordance with established procedure Maintain high ethical standards, truthfulness, and credibility on and off duty to ensure reliability when providing testimony or evidence in legal proceedings Provide the public with information regarding laws, ordinances, and available services Perform additional duties as directed by supervisors or departmental policies General understanding of police, fire, and EMS operations Ability to complete and maintain all required training and certifications Familiarity with the geography of the City of Saco Ability to work effectively in a fast-paced, high-stress environment Strong multitasking skills and the ability to remain calm during emergencies Ability to develop proficient typing skills Ability to operate computers, radios, and other communications equipment Flexibility to work various shifts, including nights, weekends, and holidays Commitment to following departmental rules, regulations, policies, and standards Benefits Pay Ranges from $29.19/hr-$41.12/hr (Pay range is commensurate with experience) Medical and Vision (80% City Paid, 20% Employee) Dental (City contributes $325 yearly towards plan cost) STD/LTD - 100% city paid Life Insurance – 100% city paid Voluntary benefits – (critical illness, accident insurance, hospital indemnity, supplemental life insurance – 100% employee Paid) Retirement Plans (401a, 457b, MainePERS) Vacation/Sick Time Paid Parental Leave Program (in coordination with Maine Paid Family Leave) Wellness Program City Paid Holidays The City of Saco is strongly committed to diversity in its workforce. We are an equal employment opportunity employer. All qualified applicants will be considered regardless of ethnicity, nationality, gender identity, veteran or disability status, religion, age, or other protected status. #J-18808-Ljbffr