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Customer Service Representative I

CITY OF GRIFFIN

Job Description

Job Description

The individual in this position provides assistance to customers by telephone or in-person, to resolve inquiries and complaints with utility account billing issues. Essential duties include:

  • Answer telephones (provides general information and assistance concerning utility accounts).
  • Processes credit card payments via telephone.
  • Acts as a liaison between other departments and customer (Solid Waste, Water, Electric, etc).
  • Processes and resolves customer inquiries and complaints; prepares related service orders; contacts customers to provide information concerning service order results.
  • Assists customers in establishing and maintaining online accounts.
  • Contacts customers on High Water Usage log (provided by Billing Department).
  • Calculates past due balances for cutoff for non-pay service orders.
  • Processes reconnection service orders (for non-payment accounts).
  • Performs related duties.
Vacancy posted 4 days ago
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