Customer Service Representative I

Job Description

Job Description

The individual in this position provides assistance to customers by telephone or in-person, to resolve inquiries and complaints with utility account billing issues. Essential duties include:

• Answer telephones (provides general information and assistance concerning utility accounts).
• Processes credit card payments via telephone.
• Acts as a liaison between other departments and customer (Solid Waste, Water, Electric, etc).
• Processes and resolves customer inquiries and complaints; prepares related service orders; contacts customers to provide information concerning service order results.
• Assists customers in establishing and maintaining online accounts.
• Contacts customers on High Water Usage log (provided by Billing Department).
• Calculates past due balances for cutoff for non-pay service orders.
• Processes reconnection service orders (for non-payment accounts).
• Performs related duties.