Staff Quantitative UX Researcher

Company Description

Company Description Etsy is the global marketplace for unique and creative goods. We build, power, and evolve the tools and technologies that connect millions of entrepreneurs with millions of buyers around the world. As an Etsy employee, you will tackle unique, meaningful, and large-scale problems alongside passionate coworkers, all the while making a rewarding impact and Keeping Commerce Human. We believe exceptional companies are built by exceptional teams, and we're intentional about it. That means hiring great people, setting them up for success from day one, and giving them real reasons to grow their careers here. We invest in development that goes beyond promotions, and we foster the trust and relationships that help people do their best work together.

What’s the role? We’re looking for a Staff Quantitative UX Researcher to help define and raise the quality of experiences across Etsy. You will lead a quantitative research and measurement practice — grounded in rigorous survey design, statistical analysis, and experimental methods — to help build buyer and seller experiences that are usable, distinctive, and polished. You will establish a shared, quantitatively grounded definition of experience quality and build the measurement systems and statistical models needed to assess it consistently. You’ll benchmark core Etsy buyer and seller flows using validated metrics and longitudinal data, identify the most consequential usability gaps, and help teams understand — with statistical confidence — whether modernization efforts are significantly improving the customer experience. This is a highly collaborative and influential individual contributor role. You will work across Etsy with Product, Design, Engineering, Analytics, and Research, translating quantitative evidence into clear priorities, standards, and recommendations. You will own a cross-functional measurement program, not simply a series of individual studies. This is a full‑time position reporting to a Director of Research.

What’s this team like at Etsy? The UX Foundations team helps Etsy build usable, distinctive, and polished experiences across our marketplace. The team develops the systems, patterns, guidance, and shared standards that enable product teams to deliver high‑quality experiences at scale. This role will work across Buyer and Seller experiences rather than supporting a single product area. We are focused on questions such as: What defines a high‑quality Etsy experience across different customer journeys, and how do we measure it quantitatively? Where are the most consequential usability and consistency gaps across Etsy, and how do we size their impact statistically? How do Etsy’s core buyer and seller flows compare with ecommerce experience standards, based on benchmarked, quantitative data? How can we measure — with statistically valid methods — whether modernization makes experiences more usable, distinctive, and polished? What repeatable, quantitative benchmarks and guidance will help teams make better product decisions? What does the day‑to‑day look like?

Define experience quality and set the quantitative research and measurement strategy for UX modernization across Etsy. Design and lead a repeatable benchmarking program for core Etsy buyer and seller flows, using structured surveys, validated scales, and statistical models to measure experiences over time and against ecommerce experience standards. Establish important baselines and success measures spanning usability, task completion, efficiency, customer perception, and other relevant experience‑quality signals, using appropriate statistical methods (e.g., regression, ANOVA, factor analysis) to validate and interpret them. Lead quantitative research — including large‑scale surveys, experiments, and statistical modeling — complemented by qualitative methods, to identify and prioritize experience gaps and evaluate modernized product experiences. Integrate survey data, behavioral/log data, customer‑experience tracking, competitive intelligence, and existing Etsy research into unified statistical analyses. Translate complex quantitative evidence into clear recommendations that influence product roadmaps, design standards, and investment decisions across teams.

Create scalable statistical methods, measurement tools, reporting practices, and guidance that enable teams to assess experience quality consistently and with rigor. Partner with and mentor researchers across Etsy, strengthening quantitative and mixed‑methods practice and elevating the organization’s approach to usability measurement. Of course, this is just a sample of the kinds of work this role will require. You should assume that your role will encompass other tasks, too, and that your job duties and responsibilities may change from time to time at Etsy’s discretion, or otherwise applicable with local law.

Qualities that will help you thrive in this role are

7+ years conducting product research, with a strong emphasis on quantitative methods. Deep expertise in quantitative research: survey design and psychometrics, sampling methodology, statistical analysis (e.g., regression, ANOVA/MANOVA, factor analysis), and experimental design (e.g., A/B testing), including interpreting comparative or longitudinal data. Hands‑on experience building and validating measurement frameworks and benchmarking programs, including defining KPIs and success metrics grounded in statistical evidence. Proficiency with statistical and survey tooling (e.g., R, Python, SQL, Qualtrics or similar) and the judgment to choose the right quantitative — and, where useful, qualitative — approach to sophisticated questions. Deep knowledge of usability research and the ability to translate an abstract concept like experience quality into clear, statistically measurable dimensions. A track record of developing durable, quantitatively grounded research programs, not just individual study plans, across complex and ambiguous problem spaces. Ability to connect customer evidence, product data, and external signals into a clear point of view and actionable, data‑backed recommendations. Strong communication and influence skills, including aligning senior partners and communicating statistical findings in terms of decisions, priorities, and tradeoffs. Experience with design systems, usability measurement, benchmarking, and large‑scale UX transformation is helpful.

Compensation & Benefits

In addition to salary, you'll be eligible for an equity package, an annual performance bonus, and our competitive benefits that support you and your family. Base salary is determined by your location, skills, and experience. Etsy uses two geographic pay zones to reflect the labor markets where we compete for talent: one called Geo-1, covering the New York City metropolitan area, San Francisco Bay Area, and Seattle metropolitan area, and one called Geo-2, covering all other U.S. locations. Salary ranges for this role vary by zone and are listed below.

Location

We prioritize candidates based within commutable distance of Etsy’s Brooklyn Office. Depending on proximity, we ask team members to come in once or twice per week. Remote candidates outside commutable distance may be considered on a case‑by‑case basis, with the expectation of occasional travel to the office. Learn more details about our work modes and workplace safety policies here.

Salary Range

• Geo-1: 171,000.00 - 231,000.00 USD Annual
• Geo-2: 154,000.00 - 208,000.00 USD Annual

Our Promise

At Etsy, we believe that a diverse, equitable, and inclusive workplace furthers relevance, resilience, and longevity. We encourage people from all backgrounds, ages, abilities, and experiences to apply.

Equal Opportunity Statement

Etsy is proud to be an equal opportunity workplace and is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, national origin, religion or creed, sex, pregnancy (including childbirth and related medical conditions), gender, gender identity or expression, sexual orientation, age, citizenship or immigration status, marital or familial status, physical or mental disability, medical condition, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.

If, due to a disability, you need an accommodation during any part of the interview or hiring process, please let your recruiter know and we will work with you to meet your needs. While Etsy supports visa sponsorship, sponsorship opportunities may be limited to certain roles and skills. Etsy, Inc., founded in 2005, the global marketplace for unique and creative goods. Our mission is to keep commerce human, and we’re committed to using the power of business to strengthen communities and empower people.

We connect millions of buyers and sellers from nearly every country in the world. Buyers come to Etsy to be inspired and delighted by items that are crafted and curated by creative entrepreneurs. For sellers, we offer a range of tools and services that address key business needs.