Desktop Technician- San Diego, CA - Day 1 Onsite
E-Solutions
Role: : Desktop Technician
Location: - San Diego, CA - Day 1 Onsite Job Description:
Location: - San Diego, CA - Day 1 Onsite Job Description:
- Troubleshoot and resolve issues related to Office 365
- Image and install software on Windows, and Apple laptops/desktops
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies.
- Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
- Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
- Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
- Experience with imaging windows 10 OS.
- Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
- Experience in using PC-based word processing, presentation, and e-mail software preferred
- Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
- Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
- Outstanding customer service and interpersonal skills
- Excellent organizational skills and ability to prioritize tasks among many competing requests
- Experience working in or supporting a call center or help desk environment
- MCP, A+ Certifications, and/or knowledge of UNIX systems is a plus
- Aptitude for learning
- Excellent oral and written communication skills
- Ability to work in teams and in a team environment
- Ability to work in a fast paced and high expectations environment while remaining calm and professional
- Able to lift up to 50 lbs
Vacancy posted 1 day ago
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