VP, Global Retail E-Commerce

VP, Global Retail E-Commerce Position Summary The Vice President, Global Retail E-Commerce, based in Stamford, CT, is responsible for setting and leading the global retail e‑commerce strategy to drive profitable growth, elevate the customer experience, and strengthen digital performance across owned online channels and partner e‑commerce platforms. This role oversees the end‑to‑end e‑commerce function, including commercial strategy, digital merchandising, site experience, e‑commerce operations, and cross‑functional execution, with accountability for global consistency and market‑level relevance. The Vice President serves as a key senior leader on the Global Retail Leadership Team, aligning brand, product, technology, operations, and analytics teams across markets to deliver a seamless and high‑performing digital business. Key Responsibilities Set and lead the enterprise e‑commerce strategy to drive profitable growth across online channels. Own online business performance and core digital KPIs (conversion, sales, average order value, and margin). In conjunction with seasonal priorities and the optimization of customer journeys, lead digital merchandising, including onsite assortment presentation, with localization by market as needed. Drive onsite performance improvements across navigation, onsite search, personalization, content, and checkout in partnership with UX/UI and SEO/AEO owners, focusing on conversion and commercial outcomes. Define and deliver the e‑commerce roadmap, partnering with Product and Technology to prioritize platform enhancements and new capabilities that scale across markets. Assume responsibility for, or partner closely with, Product Development to align the digital product pipeline with digital customer insights and e‑commerce growth priorities. Lead global e‑commerce operating rhythms and governance to ensure strong execution across markets for campaigns, launches, promotions, and seasonal priorities. Use data and analytics to identify opportunities, diagnose performance trends, and drive decisions and prioritization with consistent measurement. Align Marketing, Merchandising, Product, Technology, Creative, Customer Experience, and Operations across markets to deliver a seamless end‑to‑end customer journey. Build and lead a high‑performing team with clear accountability, development, and strong cross‑functional ways of working. Monitor global competitive trends, market dynamics, and customer expectations to inform innovation and growth opportunities. Qualifications Bachelor’s degree in Business, Marketing, Merchandising, or a related field; MBA or advanced degree preferred. 12+ years of progressive experience in e‑commerce, digital commerce, retail, or omnichannel leadership roles, including multi‑market or international scope. Proven success leading and scaling a significant e‑commerce business across multiple markets, ideally in consumer/retail and design‑led brand environments. Strong commercial acumen and deep understanding of digital KPIs, customer behavior, and profitable growth levers. Proven cross‑functional leadership and ability to influence senior stakeholders across geographies in a matrixed organization. Balances strategy and execution with strong communication, executive presence, and a bias for accountability. Strong analytical and problem‑solving skills, with the ability to translate insights into actions. If Product Development scope is included, experience partnering with (and where applicable leading) Product Development to align the product pipeline to customer insights and commercial priorities is preferred. Experience partnering with UX/UI and SEO/AEO owners, plus digital merchandising, site optimization, CRM/lifecycle, performance marketing partnership, and e‑commerce platforms preferred. Leadership Expectations Sets enterprise direction and trade‑offs across brand, customer experience, and financial outcomes, then drives execution through clear priorities and performance management. Creates alignment and accountability across markets by running effective decision forums and operating rhythms (e.g., weekly trading and monthly business reviews), setting clear owners/timelines, and unblocking teams. Leads change and continuous improvement by driving a test‑and‑learn culture and scaling transformation initiatives (platform, operating model, and process improvements) with strong local adoption. Develops talent through clear expectations, coaching, and timely feedback to build a strong, inclusive, high‑performing team. EEO Statement MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. #J-18808-Ljbffr