Cargo Claims Specialist - Recovery

Cargo Claims Specialist – Recovery

The DHL Group is seeking a motivated and detail-oriented Cargo Claims Specialist – Recovery to join our regional Center of Excellence. This role supports the Claims & Recovery function by ensuring timely and accurate handling of cargo claims and contributing to efficient recovery efforts across the U.S. and Canada.

Your tasks include:

• Support the recovery process by identifying and assisting with the pursuit of liable third parties, including carriers and subcontractors.
• Manage assigned cargo and freight recovery claims in a timely, accurate, and customer-focused manner.
• Conduct initial investigations to ensure claims are processed efficiently, with appropriate documentation and follow-up.
• Assist in loss mitigation activities and participate in root-cause analysis where needed.
• Maintain accurate and up-to-date entries in the claims management system for reporting and monitoring.
• Collaborate with internal stakeholders to support claims administration requirements and ensure coordinated communication.
• Maintain professional communication with customers, business partners, underwriters, and external experts.
• Coordinate with the central Insurance & Risk Management team (Londo) on significant or complex claims as directed.
• Support relationship-building efforts with underwriters, loss adjusters, and other external professionals.
• Contribute to team initiatives aimed at improving claims handling processes and competency.
• Assist in preparing customer claims reports and conducting basic data reviews.
• Ensure compliance with relevant legal, regulatory, and internal requirements.
• Actively participate as a member of the North America Claims Team, supporting a culture of operational excellence.

Your profile includes:

• 2–4 years of experience in cargo claims handling or recovery, preferably with exposure to ocean, air, or inland marine cargo.
• Strong verbal and written communication skills in English.
• Familiarity with transportation liability frameworks (e.g., COGSA, Montreal Convention, Carmack Amendment) is preferred.
• Experience in freight forwarding, logistics, supply chain, or marine insurance is an advantage.
• Working knowledge of end-to-end claims processes.
• Experience in a global or cross-border work environment is a plus.

We offer:

• Great opportunity to work for the biggest logistics company in the world
• International and virtual environment
• Flexibility and great opportunity to learn
• Tempting compensation and benefits

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here:

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.