Case Manager II

Job Description

Job Description

Description:

About Interfaith Community Services:

As North County's largest social services agency, Interfaith Community Services has been "helping people help themselves" since 1979. The organization provides a wide range of programs designed to empower hungry, homeless, and low-income community members to begin a pathway towards self-sufficiency. Each year, Interfaith Community Services impacts more than 20,000 community members by providing basic needs and nutrition support, social services, shelters and housing, employment development, senior services, veterans programs and addiction recovery support.

Together, in partnership with 250+ diverse faith communities, more than 1,700 recurrent volunteers, and a growing staff of over 275, Interfaith provides a safe-haven and pathway towards self-sufficiency for more than 20,000 community members annually.

If you're passionate about making a difference and thrive in a service-driven environment, we invite you to be part of our mission!

What You'll Do:

In the Case Manager II/Turk Recuperative Center role, you’ll be responsible for intensive case management of at-risk Veterans and clients in the Recuperative Care Program. Case Managers provide intensive support addressing the needs of clients who have been discharged from the VA Medical Center, other local area hospitals and as referred by managed care plans or other program contracts to achieve a more adaptive level of psychosocial functioning while in the program. Working within a comprehensive team of skilled professionals, the case managers engage with the recuperative care team to get the client back to self-sufficiency.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides intensive case management for severely mentally ill and/or medically frail Veterans and individuals who have been discharged from the VA Medical Center, other local area hospitals and as referred by managed care plans or other program contracts
• Conducts discharge planning to appropriate community housing, including referrals and application assistance, to facilitate independence and transition to stable housing
• Completes biopsychosocial assessments and other clinical documentation
• Creates and implements individual client treatment plans addressing the individual needs and services necessary for mental health and/or medical recovery
• Provides crisis intervention as part of team
• Participates in individual and group case consultation
• Provides required documentation and reports, both clinical and administrative
• Maintains a flexible schedule according to client needs
• Collaborate with caregivers, community providers and referral sources
• Participates in all staff meetings and trainings
• Performs additional duties as assigned

Who You Are:

You're passionate about making a lasting impact, whether supporting individuals directly or enhancing our organizational effectiveness. To thrive in this role, you'll:

• Master’s Degree in Social Work (MSW) or Master’s Degree with an emphasis in Marriage and Family Therapy (MFT), required
• Must be currently registered and in good standing with the State of California Board of Behavioral Sciences as an Associate Social Worker (ASW), Associate Marriage and Family Therapist (AMFT), required
• License-eligible preferred, must obtain a license within 6 months of hire, required
• 1+ years of relevant work experience, required
• Knowledge of substance use disorders, preferred

SKILLSETS / ADDITIONAL REQUIREMENTS:

• Ability to manage high-acuity cases and respond calmly and professionally to crisis or emergency situations
• Ability to prioritize, multitask, and meet multiple deadlines in fast-paced, high-pressure environments
• Strong organizational skills with excellent attention to detail and accuracy
• Ability to work independently while exercising sound judgment
• Working knowledge of mental health, co-occurring disorders, substance use treatment models, and crisis intervention
• Knowledge of adult development and community and social service resources
• Excellent written and verbal communication skills
• Ability to work effectively within multidisciplinary and collaborative teams
• Ability to communicate professionally with a diverse workforce and maintain positive working relationships across all organizational levels
• Demonstrates teamwork, cooperation, and a strong sense of urgency
• Ability to establish and maintain appropriate professional boundaries with clients
• Commitment to maintaining confidentiality of client and employee information
• Proficiency in Microsoft Office (Word, Excel, Outlook)

WORKING CONDITIONS / PHYSICAL REQUIREMENTS:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

• Primarily office-based work environment 
• Frequent use of computers, phones, and standard office equipment
• Regular interaction with staff, clients, and external partners in a professional setting
• Ability to remain in a seated position for extended periods, with periodic standing and walking
• Ability to perform tasks requiring manual dexterity, including keyboarding, filing, and handling office materials
• Ability to occasionally move, lift, carry, push, or pull materials weighing up to 25–30 pounds
• Ability to bend, stoop, reach, and grasp as necessary to perform essential job functions
• Ability to communicate effectively and exchange information verbally and in writing
• Ability to perform essential job functions with or without reasonable accommodation

Location: On-Site/Escondido

Hours: Monday-Friday: 8am-4:30pm

Hourly Rate: $27.38-$35.43

EMPLOYMENT BENEFITS

• Paid Time Off
• Paid Holidays – 13 scheduled
• Flexible Work Schedules
• Medical, Dental, and Vision Insurance
• AD&D / Group Life Insurance
• Flexible Spending Accounts – Medical and Dependent Care
• Matched 401(k) Retirement Plan
• Early Release Days!
• Work Anniversary Bonuses
• Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
• Employee Assistance Plan (EAP)
• Home Ownership Assistance Program
• Casual Work Environment
• Professional Growth and Career Development Opportunities

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.