Bilingual Customer Care Representative (Spanish)

Job Description

Job Description

Bilingual - Customer Care Representative (Spanish)-REMOTE

 

At Balance Staffing, we’re obsessed with your success! Let us help you achieve your career dreams.

Position Details

 

Job Title: Bilingual Customer Service Representatives 

Type of Role: Direct Hire

 

Schedule & Training

Regular Schedule: Monday–Friday, 8:00 AM–5:00 PM ET
Training: 35 classroom days + 8 days of nesting

Weather-related events may require 12-hour shifts, evenings, weekends, or holidays . Storm duty may occasionally be mandatory.

 

Location: Remote Pay

• Training: $16.50/hour
• After Training / Production: $17.50/hour

Approved States – Hiring From These States Only

AL – Alabama
AR – Arkansas
AZ – Arizona
CO – Colorado
DE – Delaware
FL – Florida
GA – Georgia
IA – Iowa
IN – Indiana
ID – Idaho
KS – Kansas
KY – Kentucky
LA – Louisiana
MI – Michigan
MD – Maryland
MS – Mississippi
MO – Missouri
MT – Montana
NC – North Carolina
NE – Nebraska
NH – New Hampshire
NM – New Mexico
OH – Ohio
OK – Oklahoma
PA – Pennsylvania
SD – South Dakota
SC – South Carolina
TN – Tennessee
TX – Texas
UT – Utah
VA – Virginia
WI – Wisconsin
WV – West Virginia
WY – Wyoming

 

Key Responsibilities

• Handle high-volume inbound customer calls professionally.
• Assist with billing, payments, outages, and service requests.
• Resolve customer concerns and provide accurate information.
• Navigate multiple systems and document customer interactions.
• Meet quality, productivity, and attendance goals.
• Deliver excellent customer service with empathy and professionalism.

Requirements

• Bilingual (English & Spanish) 
• High school diploma/GED.
• 1+ year of call center/customer service experience.
• 1+ year of work-from-home experience.
• Strong verbal and written communication skills.
• Professional phone etiquette and strong problem-solving skills.
• Ability to work evenings, weekends, holidays, and occasional overtime.
• Must pass background and credit checks.
• Must reside in an approved U.S. state.

Work-from-Home Requirements

• Dedicated, distraction-free workspace.
• Hard-wired internet connection; wireless, satellite, and hotspots are not permitted.
• Minimum internet speed of 50 Mbps download / 10 Mbps upload .
• Smart device required.

Preferred Experience:

• Call center experience
• Medicare and/or Medicaid experience
• Strong verbal communication and customer service skills
• Comfortable navigating multiple computer systems while assisting customers by phone

Perks & Benefits:

• List all benefits: medical, vision, healthcare, HAS/FSA, PTO/FTO, Sick Time, Retirement Options, Bonus, Stock, maternity + paternity leave, pet insurance, tuition reimbursement, training & Development, etc

 

About the Company

Our client is a customer experience and business process solutions provider that supports organizations across healthcare and other industries. The company combines skilled customer service teams, technology, and operational expertise to help clients deliver efficient, high-quality experiences to their customers and members.

Ready to Apply?

Apply today, and one of our recruiters will reach out to discuss the opportunity with you!

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other characteristic protected by federal or state law.
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