Community Engagement Administrative Assistant (Hickory, NC)

Competitive Compensation & Benefits Package!Position eligible for:Annual incentive bonus planMedical, dental, and vision insurance with low deductible/low cost health planGenerous vacation and sick time accrual12 paid holidaysState Retirement (pension plan)401(k) Plan with employer matchCompany paid life and disability insuranceWellness ProgramsPublic Service Loan Forgiveness Qualifying EmployerOffice Location: Available for the Hickory, NC locationClosing Date: Open Until FilledPrimary Purpose of PositionTo provide administrative and office/procedural support serving as an assistant to the Director of Community Engagement or other designated staff within the Department. Work involves providing and coordinating the provision of a full range of support activities necessary for the effective management of the Community Engagement Department. The person in this position is responsible for facilitating the flow of work through the units, directing the related activities of other support and program staff, if applicable, and relieving the Director of Community Engagement and the department of routine office and program administration tasks.Role and Responsibilities55% Organizational Support:Provides comprehensive support to the Director of Community Engagement and assigned individuals within the Department by being detailed oriented and resourceful in completing projects as assigned and consistent with established objectives. This employee and the work tasks completed play a critical role in ensuring accountability and require that this employee be dynamic and demonstrate autonomy, accountability and initiative. This employee must be familiar with the aims and objectives of the department and consistently carry through with established program practices with minimal daily instruction. Examples of administrative functions include but are not limited to:Composing letters, memorandums and reports which may require independent researchCoordinating arrangements for conferences and meetingsPlanning and arranging for the maintenance and preparation of information needed for various meetings, reports, presentationsScreening calls and visitorsReview and monitoring of limited contracts, budgets and invoicesMonitoring staff activity related to commitments made by the Director of Community Engagement and/or as required by Tailored Plan operationsScreening/routing material based on content; providing receptionist and telephonic servicesWord processing, scribing minutes and proofing documents40% Data Management:Thoroughly and accurately enter and maintain data in all applicable systems and/or databases as per established practices, processes and protocols. Assist the Department Director and staff in data analytics and the design of reports fir internal and external use. It is also essential that all record keeping, and data sharing be timely and well-documented to ensure that all information based upon this data supports the organizational needs for daily operations and reporting requirements. List of reports that will require data entry, oversight and management include:System of Care quarterly reportingJuvenile Justice Substance Abuse Mental Health Partnership monthly reportLocal Crisis Plan biannualCommunity Engagement and other required Tailored Plan documents5% Other related projects and duties as assigned.Knowledge, Skills and AbilitiesKnowledge of program practices, techniques, and technology sufficient to support the programKnowledge of standard office practices and procedures, including program terminology, references and organization instructions concerning such matters as correspondence, time and leave regulations, and filing and purging of information within the work unit; this position must exercise judgment in determining which guideline applies to a given situationKnowledge of the goals and objectives of the work unit and an understanding of the structure and functions of the organization (must have knowledge of staff assignments/commitments, and the functions of other internal and external organizational segments whose work impacts on the unit or with which work must be interfacedExcellent computer skills; proficient in Microsoft Office Products (Word, Excel, Outlook, Publisher); experience in use of databasesAbility to practice effective communication techniques, oral and writtenAbility to establish and maintain effective interpersonal and working relationships with internal and external CustomersAbility to analyze and interpret policy and procedural guidelines and to resolve problems and questions, independentlyAbility to complete non-routine activities and tasks that require deviation from established procedures which includes the ability to choose the appropriate course of action and recognize the existence of and differences among situationsAbility to plan and carry out the day-to-day work of the office based on priorities established by the supervisor and knowledge of the programAbility to use initiative and judgment in resolving problems not covered by established priorities or prior experienceAbility to recognize sensitive or unusual situations that should be referred to another more appropriate staff member or to the supervisor Ability to manage and uphold integrity and confidentiality of sensitive dataEducation/Experience RequiredHigh School graduate or equivalent and three (3) years of administrative support experience. Extensive knowledge and proficiency of Microsoft Office products (Word, Excel, Outlook, PowerPoint, etc.).Education/Experience PreferredAssociate Degree in Business or Office Administration field and two (2) years of administrative support experience in a human service/healthcare setting that includes extensive experience in Microsoft Office Products (Word, Excel, Outlook, PowerPoint, etc.).Licensure/Certification RequirementsN/A Partners Health Alliance