Field Service Technician

Field Service TechnicianAs the premiere Raymond Solutions & Service Center in the Northeast, Pengate Handling Systems built a reputation based on cutting-edge innovation, quality products, and outstanding service. In addition to the full line of Raymond forklifts and equipment, we offer comprehensive material handling solutions to take your day-to-day warehousing and distribution operations to a new level of performance and productivity.We're looking for a skilled and customer-focused Field Service Technician who enjoys solving problems, working independently, and making a direct impact on customer operations every day. In this role, you'll diagnose and repair material handling equipment at customer sites, communicate directly with customers, and keep their equipment running safely and efficiently.If you like variety in your work, owning your results, and having the tools you need to succeed this is the role for you.What We OfferCompetitive compensationCompany service vehicle + gas cardMedical, dental, vision, 401(k)Training and development opportunitiesStable, growing industry with long-term customer relationshipsWho Thrives HereThis role is a great fit for technicians who:Enjoy being out in the field and not stuck behind a deskLike building relationships with customersAppreciate having independence and ownership in their dayCare about doing work the right way — not the fastest wayWhat You'll DoServe as a trusted technical resource for our customers and internal teams.Diagnose, troubleshoot, and repair a wide range of material handling equipment (basic to advanced repairs).Perform comprehensive forklift inspections to identify needed repairs and proactive maintenance.Communicate with customers regarding repair needs, timelines, cost changes, and additional service recommendations.Work safely and follow all company safety policies and industry's best practices.Complete accurate, organized service documentation and submit within required timelines.Maintain and safely operate a company-provided service vehicle, including parts inventory.Keep work areas clean, organized, and professional at customer sites.Represent the company through professional appearance, communication, and customer service.What We're Looking for:Experience in mechanical, electrical, automotive, material handling, or related repair fieldsValid driver's license and clean driving recordStrong troubleshooting and problem-solving mindsetEffective communication skills (customer and internal)Ability to work independently in the fieldFocus on producing accurate paperwork and documentationPengate Handling Systems is dedicated to being an Equal Opportunity Employer. We promote and celebrate a diverse workforce and do not tolerate any discrimination. All human relations decisions will not be based on persons' race, color, religion, sex, national original, marital status, disability, genetic information, age, veteran status, or citizenship. All potential hires are subject to pre-employment checks which include but are not limited to background checks and drug screenings. In addition, we will provide reasonable accommodations for individuals with disabilities. Should you require an accommodation in completing an application, interview, or pre-employment requirement, please reach out to our Talent Acquisition team at View email address on click.appcast.io