Quality Assurance Specialist III

To ensure the integrity of internal controls, the full-time remote Quality Assurance Specialist III will conduct in-depth audits of claims processes, identify transaction errors, and provide coaching and feedback for improvement. Key responsibilities Perform regular audits of claims for accuracy, compliance, and contract interpretation, documenting errors for timely resolution Assist in the development and implementation of special projects and departmental initiatives Conduct coaching sessions and create improvement plans for staff performance and process deficiencies Required qualifications High School Diploma or GED 5 years of experience in Auditing, Quality Assurance, Operations, Training, Project Management, or related fields 2 years of experience as a Quality Assurance Specialist II ECA Certified Quality Assurance Manager preferred Proficiency in Microsoft Office and knowledge of quality assurance technologies and industry standards