IT Technician
$50k - $55kSystems Support Corporation
Job Description
Job Description
Description:
Systems Support, one of the first IT firms on the South Shore, is looking for a help desk technician to join our team in our Marshfield offices. Help people with their technology needs and grow your career as a member of our family.
Please complete the assessment here: -454OXEVCY?u=1024843
Duties of Role:
- Remote Support, assist customers using remote tools to troubleshoot and resolve any technology issues
- On-Site Support, troubleshoot and resolve technology issues on-site at customer sites in the Greater Boston area and Cape Cod.
- Documenting Issue Resolution in Tickets and ITGlue, document work performed in time tracking software and technology documentation for accurate billing and knowledge sharing.
- Monitoring Status Dashboards, monitor Alert dashboards for system stability, backup success, and security alerts
Knowledge and Abilities:
- Education: High School Diploma
- Previous Experience: Familiarity with RMM tools, command prompt and PowerShell, TCP/IP networking, Windows Operating Systems, Computer Hardware troubleshooting
- Technical Skills: Configure a PC, replace hard drive on PC, basic PowerShell scripting, install hardware in server racks
- Domain Knowledge: Windows operating systems (desktop and server), TCP/IP Network, Firewall Management, PowerShell Scripting, Office 365 Administration
Additional Information:
- Full Time
- Benefits include retirement plan with company matching
- Salary Range: $50,000 to $55,000
- Company Vehicle and work gas miles reimbursed
- In your cover letter, please share with us why you thrive with smaller teams and how this opportunity fits into your longer term career goals
- Submit your application now!
Benefits:
- Health insurance
- Paid time off
- Retirement plan
- Clean driving record (company vehicle given for onsite service work).
- Ability to lift 50-75lbs, we often have to deliver hardware to client sites
- Ability to climb a ladder to install/troubleshoot WiFi APs
- Pass background check and drug test
- 40% remote support, 40% onsite support, 10% documentation, 10% dashboard monitoring
Schedule:
- Monday to Friday
- On call
Work Location: In person
Vacancy posted more than 2 months ago
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