Customer Insights Analyst

Join Us in Shaping the Future of Health CareAt MVP Health Care, we’re on a mission to create a healthier future for everyone. That means embracing innovation, championing equity, and continuously improving how we serve our communities. Our team is powered by people who are curious, humble, and committed to making a difference—every interaction, every day. We’ve been putting people first for over 40 years, offering high-quality health plans across New York and Vermont and partnering with forward-thinking organizations to deliver more personalized, equitable, and accessible care. As a not-for-profit, we invest in what matters most: our customers, our communities, and our team.What’s in it for you:Growth opportunities to uplevel your careerA people-centric culture embracing and celebrating diverse perspectives, backgrounds, and experiences within our teamCompetitive compensation and comprehensive benefits focused on well-beingAn opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District , one of the Best Companies to Work For in New York , and an Inclusive Workplace .You’ll contribute to our humble pursuit of excellence by bringing curiosity to spark innovation, humility to collaborate as a team, and a deep commitment to being the difference for our customers. Your role will reflect our shared goal of enhancing health care delivery and building healthier, more vibrant communities.About the OpportunityAs a Customer Insights Analyst, you will leverage data to drive meaningful business decisions and improve customer outcomes. In this role, you’ll analyze claims and customer data to uncover trends, generate actionable insights, and support strategic initiatives across the organization. You’ll partner closely with cross-functional teams—including Underwriting, Sales, and Health Management—to deliver data-driven solutions, contribute to rate development, and enhance overall operational performance. This is an ideal opportunity for a detail-oriented, analytical professional who enjoys working with data, solving complex problems, and making a tangible impact in a collaborative, fast-paced environment.Qualifications you’ll bring:Bachelor's or Master's degree in Business, Health Care, Information Systems, Statistics, Mathematics, or a related fieldStrong analytical skills (SQL a plus) and business-mindedExperience with data visualization tools (e.g., Tableau, PowerBI, Excel)Strong communication skills, both written and verbalAbility to work independently and collaboratively in a team environmentStrong attention to detail and ability to manage multiple projects simultaneouslyStrong time management skills, attention to deadlinesAbility to apply data governance to report requests based on business rules for specific clientsFamiliarity with health care industry desiredYour key responsibilities:Analyze claims data from various sources to identify trends and patternsDevelop and implement data analysis techniques to gain insights into the health and behaviors of client populationsCreate reports and presentations to communicate findings to stakeholdersCollaborate with cross-functional teams to recognize data-driven solutions to Quality and Health Management initiativesConduct ad hoc analysis as needed to support client needsConfigure and maintain automated file feeds to outside entitiesDetermine rates for new and existing accounts based upon census, claims and other group information availableWork cooperatively with sales and account management staff to understand account parameters, product strategy and competitive landscapeFollow process outlined by team to ensure product and rating process and guidelines are followedIdentify systems issues and works with system staff and management through to resolutionPerform testing for annual formula updates and/or as needed for system upgrades and changesRespond to questions from sales and account management staff for brokers and RFPs in a complete and informative mannerWhere you’ll be:Location: HybridPay TransparencyMVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors, including but not limited to geographic location; relevant experience, education, and training; and the nature of and demand for the role.We do not request current or historical salary information from candidates.$69,383.00-$92,279.00MVP's Inclusion StatementAt MVP Health Care, we believe creating healthier communities begins with nurturing a healthy workplace. As an organization, we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger, and our unique perspectives are catalysts for creativity and collaboration.MVP is an equal opportunity employer and recruits, employs, trains, compensates, and promotes without discrimination based on race, color, creed, national origin, citizenship, ethnicity, ancestry, sex, gender identity, gender expression, religion, age, marital status, personal appearance, sexual orientation, family responsibilities, familial status, physical or mental disability, handicapping condition, medical condition, pregnancy status, predisposing genetic characteristics or information, domestic violence victim status, political affiliation, military or veteran status, Vietnam-era or special disabled Veteran or other legally protected classifications.To support a safe, drug-free workplace, pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability, please contact our Talent team at View email address on click.appcast.io . #J-18808-Ljbffr