Administrative Team Lead

Administrative Team Lead

Great River Oral And Maxillofacial Surgery

1 Positions

ID: 94186

Posted On 08/12/2026

Job Overview

Disclaimer: This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at anytime at the sole discretion of the Employer.

Administrative Team Lead

Reports To: Practice Administrator

Working Conditions/Physical Requirements:

• Sitting 80%

• Standing/walking 20%

• Moderate noise levels from Medical and Surgical equipment

• Medical, office, and lab setting

• Exceptional hand dexterity and typing skills to work with standard software programs provided.

• Good Mathematical aptitude to prepare and interpret financial reports, collect, and track payments and account balances, and maintain financial integrity for the practice.

• Near Vision - The ability to see details at close range (within a few feet of the observer) as required for computer data entry and the preparation of treatment plans.

Position Summary: Primary responsibilities are to be a participating team member and the Lead for the Administrative Assistant team members and to develop, implement and coordinate a training program for the practice administrative team.

Essential Functions:

• Train, mentor, and supervise the Administrative Assistant team in all offices.

• Working full-time as a part of the administrative team.

• Prepare and distribute weekly schedule for Administrative Assistant team.

• Develop a training guide for the Administrative Assistant.

• Assist with the development and implementation of administrative policies and procedures.

• Practice Building: Establish and maintain open communication with referring doctors and staff as it relates to coordinating appointments and patient care.

• Implement and facilitate customer service training programs for the administrative team.

• Train and assistwith patient financial treatment consultations.

• Communicate with Practice Administrator and evaluate staff training programs and various projects.

• Maintain competency in Practice Administrative Software Programs, including WINOMS, Patient Manager, PBHS referral system and third-party financing programs.

• Maintain good rapport and cooperative relationships. Approach conflict in a constructive manner. Help to identify problems, offer solutions, and participate in their resolution.

• Participate fully with all compliance activities and take responsibility for reporting improprieties to the proper management personnel.

• Provide superior customer service consistent with the mission and values of GROMS.

• Maintain confidentiality of information pertaining to patients, doctors, referring doctors, employees, and visitors to GROMS. Discuss confidential information in the appropriate setting with the appropriate personnel.

• Represent the GROMS practice in accordance with the Mission, Vision, and Values of the practice.

Experience and Education:

• Bachelors or Associates Degree in a related field or equivalent experience.

• Minimum three years’ experience including administrative/managerial background.

Success Factors:

• The individual must be self-motivated, confident, and possess excellent written and oral communication skills.

• Interpersonal skills necessary to initiate and maintain collegial relationships with doctors, practice administrator, and co-workers.

• Analytical skills are necessary to perform principal duties and responsibilities of job description.

• Basic computer skills including Microsoft Word and Excel.

Special Requirements:

Job offer may be contingent upon successful completion of a background check.

The above statements are intended to describe the general nature and level of work performed by the individual assigned to this classification. They are not intended to be a complete list of all the duties performed.

Send resume and references to:

Great River Oral Surgery

Attn: HR

100 Bryant St., Dubuque IA 52003

or email Joyce Hancock:

[email protected]

Great River is an equal opportunity employer

Primary Contact

1673532734650

Joyce Hancock

HR Specialist, Human Resources

View phone number on click.appcast.io

Phone

Phone

Phone

Fax

[email protected]

Email

True

True

True

Job Details

Categories

Clerical/Office Administration

Dental

Health Care

Management/Executive

Location

Dubuque, IA

Job Type

Employee

Full/Part

Full Time

Company ID

1050

Job REQ #

# Positions

1

Start Date

20260812

End Date

20260912

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Great River Oral And Maxillofacial Surgery

About the Company

Experienced Dental Team

At Great River Oral Surgery we take pride in our expertise, staying current with the latest procedures and techniques through continuing education.

Patient-Focused

Your comfort and care are our number one priority. Our goal is to exceed your expectations and put a smile on your face.

Latest Dental Technology

We offer state-of the- art technology to ensure that the most successful procedure plan is in place for you.

Four Convenient Locations

We offer flexible scheduling for your convenience. We proudly serve patients at our Iowa practices in Dubuque, Clinton, Manchester, and in Platteville, Wisconsin.