Remote CX Specialist (EN/ES) — B Corp Impact

Customer Experience Specialist – Canada This role is fully remote but you’re welcome to come into the office whenever you like. Responsibilities Being the main point of contact for our users and partners, ensuring they receive outstanding customer service by answering inquiries through email, chat and phone. Answering all questions through our Social Media tools (Facebook, App Store, Play Store and Google Reviews). Handling priority situations with high care, as well as proactively contacting users and stores when necessary. Helping build and implement processes to encourage, inspire and empower our partners and consumers to adopt a more sustainable lifestyle. Being a brand ambassador in all communications, encouraging and empowering customers toward more sustainable behaviour. Understanding and communicating our customers’ needs and motivations to our internal teams locally and globally. Qualifications Experience in Customer Service or Account Management. Full written and verbal proficiency in Spanish and English. Based in Toronto with availability to work from Saturday to Wednesday, with days off on Thursday and Friday. A first‑class and inspiring communicator who sets a high bar. Experience working with CRMs such as Zendesk, Salesforce, HubSpot or SAP. Team player who loves helping others, building positive relationships and resolving conflicts. Detail‑oriented and able to stay focused through repetitive tasks. Previous experience in a marketplace, a big platform or the food industry is a bonus. Benefits A rare opportunity to work in a social impact company (and certified B Corp) where you can use your commercial skills to drive positive change. An open company culture that encourages independence and creativity. A strong team culture where learning together is encouraged and successes are celebrated together. The experience of being part of an international company with over 1350 teammates across 20 countries, ready to share knowledge and support. Strong personal and professional development in a thriving, high‑growth scale‑up environment. Equal Opportunity Employer Too Good To Go Canada welcomes all applicants and is happy to provide any accessibility accommodations required for candidates. If you have an upcoming interview and require accommodations, please email View email address on click.appcast.io. We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need. If you need reasonable accommodation at any point in the application or interview process, please let us know. #J-18808-Ljbffr Too Good To Go