Receptionist - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

ABOUT OUR AGENCY:
Our agency is led by a long-tenured husband-and-wife team, creating a close-knit, family-oriented environment with eight total staff members, including myself. I'm a proud Cornell University graduate and an avid Buffalo Bills and Sabres fan! We've been a top-performing agency in Buffalo and Western New York for many years, earning State Farm Ambassador Club and Honor Club recognition for over 20 years, along with Presidents Club and Chairman's Circle qualifications.

Giving back is important to us. We're actively involved in financial literacy education for local high school students and proudly support organizations like FeedMore Western New York and Catholic Charities.

Our agency offers contributions toward health and dental insurance, a Simple IRA retirement plan, paid time off, and licensing reimbursement. We also enjoy holiday celebrations, birthdays, festive office activities, and team outings for dinners and events.

We've built a supportive, family-like culture while maintaining high expectations for performance and exceptional customer service. I'm looking for someone who is sales-driven, competitive, assertive, and goal-oriented. We also welcome candidates interested in the Agent Aspirant Program and pursuing agency ownership. If you're motivated to succeed and want to grow with an established, high-achieving team, we'd love to meet you.

ROLE DESCRIPTION:
Mike Messuro - State Farm Agent is a leading insurance agency dedicated to providing exceptional service to our customers. We are currently seeking a dynamic individual to join our team as a Receptionist - State Farm Agent Team Member.

Our ideal candidate is highly organized, detail-oriented, and committed to contributing to a positive and productive workplace. If you thrive in a supportive role and are eager to learn and grow within the insurance industry, we invite you to apply and become a valued member of our team.

RESPONSIBILITIES:

• Greet customers warmly in person and over the phone, directing them to the appropriate team members.
• Manage appointment scheduling and office communications.
• Assist in handling incoming inquiries and maintaining customer records.
• Engage in conversations with prospective and existing customers, identifying opportunities to offer insurance options.
• Provide excellent customer service and follow up on customers needs.
• Support the team with various administrative tasks and projects.

QUALIFICATIONS:

• Previous experience in a receptionist or customer service role.
• Communication and interpersonal skills.
• Organizational and multitasking abilities.
• Comfortable with engaging in sales conversations.
• Basic computer skills, including Microsoft Office and CRM systems.