Head OF Operations

Head of Business Data & Technology Management (MD) - Markets COO, London Location: London, England, United Kingdom. Job Type: Hybrid. Job Overview Head of Business Data & Technology Management Division: Markets Reports to: Chief Operating Officer, Markets Location: London / New York Role Overview The Head of Business Data & Technology Management is a senior Markets leadership role responsible for shaping and governing the business's data and technology agenda. As the primary operational interface between the Markets, Technology and Data organisations, this role will be responsible for the integrated agendas of managing the technology demand and delivery lifecycle on behalf of the business, and establishing a robust data plan that supports governance, regulatory obligations, and positioning our data as a strategic asset. Key Responsibilities Data Strategy & Governance Establish and enhance frameworks for data quality, ownership, lineage, controls, and regulatory readiness. Implement internal consistency and accessibility standards for Markets-specific datasets, improving accessibility and scalability. Ensure Markets data is structured and governed to support both regulatory requirements and business intelligence. Own the Markets response to regulatory data requests, audits, and internal data inquiries. Partner with Enterprise Data, Risk, Compliance and other functions to maintain a robust and future AI-ready data environment. Data Enablement & Business Advisory Identify, enhance, and expand Markets data assets by improving existing datasets, uncovering new sources of valuable data, and increasing accessibility and usability across the business. Drive the development of metadata, documentation, taxonomies, schemas, and standards that improve discoverability, governance, interoperability, and AI readiness. Act as a strategic advisor to Markets leadership on data-related opportunities and challenges, translating business requirements into effective data and technology solutions. Support teams responsible for data distribution and commercialisation by serving as a bridge between business stakeholders and Technology, helping shape and deliver the capabilities required for success. Serve as Markets' central point of expertise on data strategy and architecture, promoting data reuse, consistency, and scalable solutions across businesses and functions. Technology Strategy, Roadmaps & Delivery Act as the central coordinator for Markets technology demand, consolidating requests across business lines into a single prioritised view. Help business leaders define and maintain technology roadmaps aligned to strategic objectives. Ensure technology proposals are supported by clear business requirements, benefits, dependencies, and success measures. Challenge assumptions, timelines, and resource plans to promote transparency and accountability in our technology requests. Serve as the primary business interface to Technology, providing oversight of key delivery commitments, milestones, risks, and escalations. Leadership & Governance Lead the Business Data & Technology Management function. Establish governance, reporting, and decision‑making frameworks across data and technology initiatives. Represent Markets in firmwide technology, data, and governance forums. Foster a culture of accountability, collaboration, innovation, and execution excellence. Qualifications & Experience Significant leadership experience within a global Markets or investment banking environment. Strong understanding of Markets businesses, products, and operating models. Technical capabilities around data querying and database management. Experience leading data governance, data quality, and regulatory data initiatives. Strong understanding of technology prioritisation, roadmap management, and business engagement. Proven ability to influence senior stakeholders across business, technology, data, and control functions. Exceptional communication, strategic thinking, and stakeholder management skills. Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, citi is accessible. View Citi’s EEO Policy Statement and the Know Your Rights poster. #J-18808-Ljbffr