Lead Medical Assistant - WellMed at North Fort Worth

Lead Medical Assistant

Explore opportunities with WellMed, part of the Optum family of businesses. We believe all patients are entitled to the highest level of medical care. Here, you will be part of a team who shares your passion for helping people achieve improved health outcomes. Explore rewarding opportunities for physicians, clinical staff and non-patient-facing roles. Join us and discover the meaning behind Caring. Connecting. Growing together.

The Lead Medical Assistant (MA) participates in providing patient care at an expert skill level. They have a duty to provide a standard of care that exceeds that of a reasonably competent and knowledgeable Medical Assistant. The Lead MA conducts training and onboarding of MA staff. The expectation is 50% of time is spent on clinic specific initiatives that drive continuous process and metrics improvement in their clinic and enhance developing their leadership skills. The Lead Medical Assistant is required to perform all duties of a Medical Assistant within their scope of practice delegated by, and under the supervision of, a provider (TX) or physician (FL).

Duties include: Organizes the clinical environment and provides support in patient care situations. Support includes but is not limited to assisting physicians and nursing personnel, including those skills listed under Job Functions below along with various other procedures under the direct supervision and responsibility of a medical provider. The Lead MA assists in identifying patient needs or problems and communicates data to the provider or other members of the clinical team. The Lead MA delivers quality customer service. Ensures policy and procedures are followed including infection control, privacy and confidentiality.

Primary Responsibilities:

• Performs all duties at the expert level within the scope of a Medical Assistant's scope of practice. Operates diagnostic equipment (cannot interpret tests), remove staples from superficial wounds, changes wound dressing and obtains cultures, administers non intravenous medication performs simple specimen collection via noninvasive techniques and collects blood specimens via venipuncture or via capillary, performs EKGs. Performs quality control checks on equipment. Prepares and sterilizes medical equipment using the autoclave
• Spends 50% of time dedicated to clinic metrics/projects/initiatives as assigned by clinic leadership to support and drive workflow & process improvement within the clinic
• Proactively identifies solutions to non-standard requests and solves moderately complex problems on their own. Applies expert knowledge and skills to a range of moderately complex activities
• Records patient care documentation in the medical record accurately and in a timely manner. Identifies when other MA's documentation is incorrect and alerts clinic leadership
• Recognized as a 'champion' and serves as MA mentor and trainer and provides expertise as SME to MA staff
• May assist to coordinate work of other team members
• Promotes positive work environment in the clinic as a culture ambassador
• Coordinates patient care as directed by provider, and policies/procedures
• Respects patient confidentiality at all times. Ensures others are also respecting patient confidentiality
• Organizes exam and treatment rooms, stocks and cleans rooms and sterilizes instruments. Gathers supplies as per provider direction. Ensures that supplies are available, stock is inventoried, log data is accurate and supplies are rotated. Follows up with discrepancies
• Creates and maintains an environment that supports infection prevention
• Telephone and in-person screening limited to intake and gathering of information without requiring the exercise of judgment based on clinical knowledge
• Supports and follows Standard Delegation of Orders
• Ensures that all MAs are aware of training they must receive to continually improve performance
• Performs all other related duties as assigned

Required Qualifications:

• High school graduate or GED equivalent
• Current BLS certification for healthcare providers (written exam and in-person assessment) at time of hire or within 30 days of hire
• 5+ years as a certified MA or a combination of 7yrs certified and non-certified medical assistant experience (with at least a minimum of 3 years certified)
• Proven ability to mentor and train others
• Demonstrated leadership experience
• Expert in computer literacy in electronic health record
• Intermediate Excel skills
• Knowledge of medical terminology
• Mastered ICD-10 and CPT coding
• Ability to react calmly and effectively in emergency situations required and assume a leadership role until higher levels of care arrive on scene
• Flexibility and nimbleness to adapt to change

Preferred Qualifications:

• 1+ year of lead or supervisory experience
• Bilingual
• Excellent communication and customer service skills required

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The hourly pay for this role will range from $20.00 to $36.00 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.