Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2017 and currently lead a team of 10. Before becoming an agent, I built my career with Enterprise Rent-A-Car, where I developed a strong foundation in leadership, customer service, and performance-driven culture. I earned my finance degree from the University of South Alabama, and outside of work I’m married, a proud father of three, and enjoy staying active through golf, tennis, fitness, and travel.

Giving back is important to me and our team. We proudly support the American Cancer Society and stay involved with multiple charitable organizations in our community. For our team, we offer a Simple IRA, PTO, license reimbursement, Casual Fridays, work-life balance, free snacks and drinks, team lunches and outings, annual bonuses, and opportunities to earn trips.

Our office culture is competitive, supportive, and team-first. We believe in putting the team above self while still encouraging independence, ownership, and growth. I’m looking for driven, competitive go-getters with strong communication skills, high emotional intelligence, and a mindset that values both results and relationships.

If you’re motivated, accountable, and thrive in a collaborative environment, this is a place where you can build a long-term career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Jason Graham - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.