Operational Support Specialist

Job Description

Job Description

Position Summary

The Operational Support Services Specialist is a vital member of the Support Services team responsible for the timely processing, organization, and distribution of patient and insurance correspondence across multiple healthcare facilities. Reporting to the Manager of Support Services, this role ensures critical documents are accurately received, indexed, scanned, and routed to support revenue cycle operations and maintain compliance with HIPAA and organizational standards.

• Receive, review, and process patient and insurance correspondence from multiple sources, including mail, email, fax, and bank lockbox transactions.
• Sort, organize, scan, index, and upload documents into document imaging, workflow, and patient accounting systems.
• Demonstrate an understanding of revenue cycle processes, including patient billing, collections, denials, and financial assistance, to accurately route documentation to the appropriate teams.
• Ensure all mailroom and document imaging activities are completed accurately and efficiently to support timely account resolution and minimize financial risk.
• Sort, date-stamp, and distribute incoming correspondence, including checks, faxes, emails, and postal mail.
• Maintain document security and confidentiality in accordance with HIPAA regulations and company policies.
• Assist with onboarding and training new team members as needed.
• Cross-train across departmental functions to support operational efficiency and business continuity.
• Perform additional duties and special projects as assigned.

• High school diploma or GED equivalent.
• Minimum of 1 year of clerical, administrative support, mailroom, or healthcare revenue cycle experience.
• Proficiency with Microsoft Office or Google Workspace applications.
• Strong organizational skills with exceptional attention to detail.
• Ability to learn and navigate multiple software systems and applications.
• Ability to lift and move packages weighing up to 25 pounds.

• 2+ years of clerical, administrative, mailroom, or healthcare revenue cycle experience.
• Previous experience working within a healthcare environment.
• Experience using document imaging systems, electronic health record (EHR), or patient accounting platforms such as Hyland or Cerner.

• Healthcare Operations Support
• Mail Processing & Distribution
• Document Imaging & Scanning
• Administrative Support
• Data Entry & Document Management
• Organization & Time Management
• Attention to Detail
• Customer Service Mindset

• Ability to sit, stand, walk, bend, reach, push, pull, and perform repetitive motions as needed.
• Visual acuity sufficient to review, analyze, and process written and electronic information.
• Ability to occasionally move and transport materials weighing up to 25 pounds.

This is a great opportunity for candidates looking to build a career in healthcare operations and revenue cycle support. You'll gain exposure to essential healthcare business functions while working in a collaborative, fast-paced environment where accuracy and organization are highly valued.

This is a Contract position based out of Fort Smith, AR.

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Fort Smith,AR.

This position is anticipated to close on Aug 24, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.