Donor Contact Representative Coordinator

Job Description

Job Description

Donor Contact Representative Coordinator

Lead with purpose. Inspire a team. Help save lives.

Are you a motivated leader who enjoys developing teams, building meaningful connections, and achieving results? Join Shepeard Community Blood Center and play a key role in connecting donors to a lifesaving mission.

In this role, you’ll lead a team of donor contact representatives—coaching, guiding, and supporting them to meet and exceed recruitment goals while creating a positive, purpose-driven environment.

Lead & Support a High-Performing Team

• Supervise and coach donor contact representatives to meet recruitment targets
• Facilitate team meetings to communicate goals, updates, and solutions
• Create and manage team schedules and daily workflow
• Foster a positive, collaborative, and mission-focused team culture
• Drive achievement of Key Performance Indicators (KPIs)

Monitor Performance & Drive Results

• Track individual and team KPIs and provide timely coaching
• Review performance reports and implement improvement strategies

Train & Develop Team Members

• Train new hires to ensure confidence and success in the role
• Provide ongoing coaching and professional development
• Apply best practices and continuous improvement in training

Support Donor Recruitment Strategy

• Partner with leadership to execute tele-recruitment initiatives
• Analyze data to improve outreach and operational efficiency
• Assign call lists, shifts, and donor engagement activities

Ensure Quality & Compliance

• Monitor calls for quality assurance and regulatory compliance
• Provide constructive feedback to improve performance
• Maintain accurate documentation and donor records

Collaborate & Contribute

• Work cross-functionally to support recruitment goals
• Partner with Quality Assurance on process improvements
• Assist with special projects, including platelet donor recruitment and apheresis scheduling
• Step in as needed to perform Donor Contact Representative duties

• Supervisory or team leadership experience preferred
• Bachelor’s degree preferred
• Call center or tele-recruitment experience a plus
• Strong leadership, communication, and coaching skills
• Ability to analyze data and make informed decisions
• Experience working with diverse teams and maintaining confidentiality
• Commitment to excellent customer and donor service

• Ability to sit for extended periods in a call center environment
• Occasional standing, walking, and lifting up to 40 lbs

At Shepeard Community Blood Center, your work has a direct impact. Every call you lead and every goal you reach helps ensure lifesaving blood is available for those in need. Join a team that values compassion, teamwork, and excellence—while making a meaningful difference every day.

Pre-employment drug screening required.