Housekeeping Assistant Manager

Cheyenne Mountain Resort, Destination by Hyatt is seeking individuals with unmatched service. Hyatt colleagues work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Our mission is to care for people so they can be their best! 

Cheyenne Mountain Resort opened in 1985 and sits on 25 acres of land. The 4-Star Full Service property is nestled in the lush greens of Southern Colorado Springs and oversees impressive mountain views, along with exciting activities like golf, swimming, and tennis. These allow for the unique experience that you can only get at this resort.

Salary range: $62,000-$70,000 commensurate with experience.

Position Overview: The Assistant Executive Housekeeper is responsible for assisting in the oversight of the entire housekeeping area, to include public areas and night cleaning. This requires a solid understanding of housekeeping, laundry supplies, and PARs. The successful candidate will ensure all safety and security policies and procedures are followed. Experience with turndown service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. These responsibilities may also include staff training, development, and scheduling. The Assistant Executive Housekeeper will promote an atmosphere that insures customer and associate satisfaction. This position reports directly to the Executive Housekeeper and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Job Functions & Responsibilities:

• Create and execute procedures to assist the hotel in reaching service scores on our guest/colleague surveys. (HySat and CES). Report and collaborate with the Executive Housekeeper to resolve challenges in a timely manner.

• Support the Housekeeping and Laundry Department while working closely with department managers and directors and other hotel divisions. Promote unity and teamwork throughout the department/s.

• Supervise, coach and motivate the Housekeeping and Laundry Department including hourly colleagues, leads, and supervisors, towards achieving exceptional guest service results and positive colleague engagement.

• Manage and perform a quarterly linen inventory to maintain accurate par levels and quality. Report to Executive Housekeeper to place an adequate order and keep tracking of the expense.

• Perform daily walk-throughs in the Housekeeping and Laundry Department to ensure full compliance in health and safety of all guest and colleagues.

• Handle colleague issues/prompt response time

• Visibility at pre-shift and department meetings

• Analyze CES results; prepare & implement action plans

• Team building (outings, celebrating successes, yearly planning)

• Encourage active participation in achieving divisional goals
• Apply consistent accountability and follow through
• Recruit, select and develop Housekeeping and Laundry professionals
• Meet Hyatt Leadership Expectations
  • Drive for impact
  • Focus on outcomes
  • Ensure accountability

• Assist in ensuring that department colleagues deliver the brand promise and provide exceptional guest service at all times.

• Ensure that colleagues also provide excellent service to internal customers in other departments as appropriate.

• Handle all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintain positive guest and colleague interactions with good working relationships.

• Ensure through effective supervision that all services in the Housekeeping are always available and are carried out with utmost efficiency and courtesy.

• Focus attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines, ensuring optimum deployment and energy efficiency of all equipment.

• Ensure new technology and equipment are embraced, improving productivity while taking work out of the system.

• Provide input into the preparation and management of the department's budget.

• Assign responsibilities to subordinates, implementing multi-tasking principles and to check their performance periodically.

• Have a complete understanding of the different cleaning products and their economical use.

• Ensure that the place of work is adequately equipped.

• Assist in conducting monthly inventory checks on all operating equipment and supplies / linen.

• Conduct daily pre-shift briefings to colleagues.

• Have a thorough understanding and knowledge of all related service, products and alternatives.

• Ensure that the workplace is kept clean and organized, both at the front as well as the back of the house.

• Assist in liaising and organize with Engineering department that the established cleaning schedules are strictly adhered to.

• Follow up Engineering department with pending work orders.