Program Manager

Position Description & Qualifications Are you passionate about health and fitness and ready to make a significant impact in the lives of those who serve our country? Come be a part of the US Army’s groundbreaking Holistic Health and Fitness (H2F) program. H2F is dedicated to improving not just the physical fitness, but the overall well-being of soldiers at all levels. Serco is seeking an Alternate Program Manager to support the Holistic Health and Fitness (H2F) program upon contract award. The Holistic Health and Fitness (H2F) initiative is the Army’s investment in Soldier Readiness. The H2F Alternate Program Manager (APM) reports to the Program Manager (PM) and together with the PM is responsible for the contract’s overall performance, achieving performance standards, workforce management, customer satisfaction, contract compliance, and quality control. As such, the H2F Alternate Program Manager shall have full authority to act for Serco Inc. on all contract matters relating to this contract’s daily operation during the absence of the PM. This position requires access to U.S. Government facilities and systems. In this role, you will: Be available Monday-Friday, 0800-1700 Eastern Time. Be responsible for the overall performance of work, compliance, and quality control. Be responsible for plans, strategies, employee management, and monitoring and controlling activities to effectively support the Army H2F program and stakeholders at all locations. Serve as the primary customer point of contact with the COR, Training and Doctrine Command (TRADOC) leadership, and Army installation stakeholders in the absence of the PM. Develop strategies for specialized H2F recruiting, credentialing, retention, and employee well-being initiatives and maintain, update, and monitor their effectiveness. Oversee and direct recruitment and screening process to ensure all certifications and credentials are valid, current, and fulfill customer requirements before onboarding. Establish and maintain an effective quality control program. Generate and submit a Task Order Status Report (TOSR) through the Human Resource Solutions portal each month and other deliverables in the Performance Requirements Summary. Provide direction to subcontractor points of contact and effective oversight of subcontractor workforce. Please visit our landing page for more information: U.S. Army Holistic Health & Fitness (H2F) System (serco.com) Visit the following link for more information about how Serco supports our Veterans To be successful in this role, you will have: U.S. Citizenship. The ability to pass and maintain a NACI (Tier 1) to obtain access to U.S. Government facilities and systems. A master’s degree from an accredited university or college in business, management, or operations and/or another master’s degree relevant to the profession/program such as exercise science or kinesiology. Five (5) years of experience managing, staffing, overseeing, and completing large government projects of geographically dispersed locations (250 plus personnel) related to the above job description. Five (5) years of experience working with a military or DoD organization(s) related to the job description above. A valid driver’s license, transportation, and auto insurance. The ability to travel up to 25% of the time, as required. Additional desired experience and skills: Active NACI. Project Management Professional Certification. Experience with government contracting. National Strength and Conditioning Association Certified Strength and Conditioning Specialist (CSCS) or Collegiate Strength and Conditioning Coaches Association Strength and Conditioning Coach Certified (SCCC). In-depth understanding of US Army culture, lifestyle, and command structures. Military leadership experience. Educational or professional background in exercise science, health science, physical education, human performance, kinesiology, sports sciences, and/or sports psychology. Articulates understanding of basic evaluation techniques and use of customer feedback to improve overall program effectiveness/impact. Demonstrates the ability to manage multiple priorities, illustrates attention to detail, and shows evidence of being conscientious regarding deadlines. Ability to work in a collaborative environment with remotely located team members. Company Overview Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters. To review Serco benefits please visit: If you require an accommodation with the application process please email: View email address on click.appcast.io or call the HR Service Desk at View phone number on click.appcast.io, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email. Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice. Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email View email address on click.appcast.io. Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Pay Transparency Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance—so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements. Salary range: The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job‑related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long‑term incentive opportunities. Benefits — Comprehensible benefits for full‑time employees (part‑time employees receive a limited package tailored to their role): Medical, dental, and vision insurance Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract 401(k) plan that includes employer matching funds Tuition reimbursement program Life insurance and disability coverage Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Employee Assistance Plan To review all Serco benefits please visit: Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco’s external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to: View email address on click.appcast.io. #J-18808-Ljbffr