Engineering Supervisor (Facilities & Maintenance) - Ka Haku, a Hilton Club

The Engineering Supervisor plays a critical leadership role in the successful opening and ongoing operation of Ka Haku, a Hilton Club, helping establish the standards, systems, and culture that will define one of Hawaiʻi's newest luxury hospitality destinations. This position oversees daily engineering and maintenance operations, ensuring guestrooms, public spaces, back-of-house areas, and resort amenities are maintained to the highest luxury standards while supporting a safe, efficient, and guest-focused environment.

As a hands-on leader, the Engineering Supervisor provides technical expertise, mentorship, and operational guidance to the Maintenance Technician team, helping build a strong engineering foundation during the resort's opening phase and beyond. This role is responsible for the consistent execution of preventative maintenance programs, effective troubleshooting and repair of building systems, and the reliable operation of critical infrastructure and guest amenities.

The Engineering Supervisor is instrumental in maintaining specialty resort features, including pools, water features, landscaped exterior spaces, and traditional Japanese-style ofuro soaking facilities, ensuring compliance with all safety, quality, and operational standards. Serving as a key liaison between engineering leadership and frontline team members, this individual champions Hilton's values, fosters a culture of accountability and excellence, and helps create memorable experiences for owners and guests from day one.

This is a unique opportunity for a hospitality professional who enjoys building, leading, and shaping operations in a new resort environment while contributing to the long-term success of an iconic luxury destination.

HGV offers outstanding Team Member travel discount programs and much more through Perks at Work, exclusive Go Hilton Travel, HGV Getaway, and RCI Travel, opening access to discounts at over 1500+ brands and resorts. Your daily work location unlocks your specific set of benefits.

Here's why you'll love it here - We offer an excellent benefits package to our full-time Team Members that include:

• Salary Range: $43.25 ~ $43.75 per hour
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Generous Paid Time Off Program
• Paid Sick Days
• Team Member Recognition and numerous learning and advancement opportunities to fuel your professional growth...and more!

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits and is one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

Additional Responsibilities Include:

• Supervise, assign, and coordinate daily work activities of Maintenance Technician I and II team members.
• Provide technical guidance, mentoring, and task prioritization to ensure work is completed safely, efficiently, and to luxury presentation standards.
• Perform hands on troubleshooting and repair of moderately to complex mechanical, electrical, plumbing, HVAC, and building systems as needed.
• Oversee preventative maintenance programs, ensuring completeness, accuracy, and timely execution.
• Monitor and support operation of specialty amenities and exterior areas, including:
  • Pools and water features
  • Exterior public spaces and landscaped areas
  • Japanese style ofuro soaking facilities, including pumps, heating systems, filtration, and sanitation components
• Review system readings, logs, inspections, and technician documentation for accuracy and follow up.
• Identify recurring maintenance issues, determine root causes, and recommend corrective or long-term solutions.
• Ensure compliance with safety standards, manufacturer guidelines, and company policies.
• Coordinate repairs with vendors and contractors as directed by engineering leadership.
• Conduct quality assurance inspections to confirm completed work meets luxury, safety, and operational expectations.
• Assist with training, onboarding, and development of engineering team members.
• Communicate effectively with engineering leadership regarding property conditions, staffing needs, and operational risks.
• Promote a culture of accountability, professionalism, and guest focused service.
• Embodies the Hilton Grand Vacations Values of Hospitality, Integrity, Leadership, Teamwork, Ownership, Now,
• Completes all required Company training/compliance courses as assigned.
• Adheres to Company standards and maintains compliance with all policies and procedures.
• Performs other related duties as assigned.

What are we looking for?

Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering dedication to innovation, quality, and continued growth. At the core of our company’s success are our Team Members.

To fulfill this role efficiently, you must possess the following minimum qualifications and experience:

• High School Diploma or equivalent
• Certified Pool & Spa Operator (CPO) certification or ability to obtain certification within 30 days of hire
• 3+ of related experience, ideally in hotel or resort operations
• 2+ years of supervisory or managerial experience, preferably in resort, hotel, or similar operational setting
• Working knowledge of building systems, including electrical, mechanical, plumbing, HVAC, and life safety systems, sufficient to guide technicians and troubleshoot issues.
• Demonstrated ability to diagnose maintenance issues, determine corrective actions, and oversee completion of repairs.
• Experience providing technical guidance and direction to maintenance or engineering staff.
• Knowledge of preventative maintenance programs, including planning, tracking, and follow up.
• Ability to prioritize work, respond to operational needs, and adjust plans in a hospitality environment.
• Strong verbal and written communication skills to assign work, provide coaching, document issues, and communicate with leadership.
• Ability to maintain accurate documentation, logs, and work order records.
• Ability to lift, carry, push, or pull materials or equipment weighing up to 50 pounds.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Technical/Trade school certification or equivalent in related field
• 5+ years of related experience
• 3+ years of managerial experience, preferably in hospitality or a similar setting
• Prior timeshare maintenance or engineering experience, with an understanding of owner-based operations and service expectations.
• Experience working in luxury hospitality or resort environments.
• Working knowledge of pool, water features, and wellness systems, including circulation, filtration, and sanitation principles.
• Familiarity with spa or hydrotherapy amenities, including Japanese style ofuro or soaking facilities.
• Experience coordinating vendors and contractors in an operating hospitality environment.
• Familiarity with maintenance management systems (CMMS) or digital work order platforms.
• Experience maintaining high end finishes, fixtures, and equipment.
• Demonstrated success operating in a small team environment requiring flexibility and cross functional awareness.

When you join Hilton Grand Vacations, you join a group of Team Members dedicated to helping Owners and Guests around the world make every vacation they take a memorable one. Hilton Grand Vacations is a leading vacation ownership company bringing our Guests vacation dreams to life.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.