Technology & Process Improvement Specialist

Job Description Job Description DynaFlex is seeking a Technology & Process Improvement Specialist to support workflow improvement, process documentation, automation, and technology implementation projects across the organization. This role will work closely with leadership and department teams to understand current processes, identify opportunities for improvement, and help implement practical solutions that improve efficiency, accuracy, consistency, and scalability. This is a hands-on, cross-functional position. The ideal candidate is curious, organized, solution-oriented, and comfortable working with people across different departments. This role is not limited to one area of the business and may support projects involving production, digital workflows, administrative processes, reporting, equipment setup, software tools, and day-to-day operational improvements. Key Responsibilities * Observe, document, and analyze workflows across multiple departments. * Identify inefficiencies, bottlenecks, duplicate work, and repetitive manual processes. * Assist with developing and implementing process improvements that reduce time, improve accuracy, and increase consistency. * Support the use of technology, automation, AI-supported tools, software systems, and integrations to improve business processes. * Help translate department needs into clear project requirements, process maps, workflow documentation, or improvement plans. * Work with department leaders and team members to understand day-to-day challenges and recommend practical solutions. * Assist with testing, troubleshooting, and refining new tools, workflows, systems, or equipment-related process changes. * Coordinate with internal teams, vendors, or outside development partners when technical support or custom builds are needed. * Create instructions, training materials, standard operating procedures, or other documentation to support implementation and adoption. * Support training and change management when new processes, tools, or systems are introduced. * Maintain a list of improvement opportunities and help track project progress and outcomes. * Measure the impact of improvements, including time savings, reduced errors, improved visibility, or increased efficiency. * Provide regular updates to leadership on project status, challenges, and completed improvements. Qualifications * Bachelor's degree in Business, Information Systems, Technology, Operations Management, Engineering, or a related field preferred; equivalent experience may be considered. * Experience in process improvement, business systems, technology implementation, automation, project coordination, operations, or a related role preferred. * Comfortable learning and using software tools, workflow systems, automation platforms, AI-supported tools, dashboards, and business technology solutions. * Strong problem-solving and analytical thinking skills. * Ability to break down complex workflows into clear, actionable steps. * Strong communication skills and the ability to work with both technical and non-technical team members. * Highly organized with the ability to manage multiple projects and follow through on details. * Ability to work independently while collaborating effectively across departments. * Strong curiosity and desire to improve how things work. * Experience with manufacturing, lab, production, dental, medical device, healthcare, or technical service environments is a plus. * Experience working with vendors, consultants, developers, or software partners is a plus. Ideal Candidate The ideal candidate enjoys solving problems, improving processes, and helping teams work more efficiently. They are comfortable asking questions, observing how work is actually performed, and turning feedback into practical improvements. They do not need to be a software developer, but they should be confident using technology and able to help connect business needs with practical technology-based solutions. Physical & Safety Requirements * Ability to sit, stand, walk, and observe workflows in office, lab, production, and administrative environments for extended periods. * Ability to occasionally lift, carry, push, or pull up to 25 pounds when assisting with equipment setup, technology installation, workstation changes, or process improvement projects. Why Join DynaFlex? This role is an opportunity to make a meaningful impact across the organization. The Technology & Process Improvement Specialist will help improve workflows, reduce manual effort, support better systems, and contribute to smarter, more scalable ways of working. This position is ideal for someone who wants to be hands-on, work across departments, and help bring practical innovation to everyday business operations. Company Description DynaFlex is a leading manufacturer of orthodontic and sleep apnea devices used by doctors and clinicians around the world. Our products are trusted globally because of our commitment to quality, precision, and continuous improvement. We combine advanced technology with hands-on craftsmanship, using modern manufacturing techniques to produce high-quality, customized devices every day. At DynaFlex, you'll be part of a team that takes pride in its work. Our employees play a direct role in creating products that support patient care, even if they're not working in a clinical setting. With over 200 employees and a growing operation, we offer a stable, team-oriented environment where you can develop specialized skills and build a long-term career. Company Description DynaFlex is a leading manufacturer of orthodontic and sleep apnea devices used by doctors and clinicians around the world. Our products are trusted globally because of our commitment to quality, precision, and continuous improvement.\r\n\r\nWe combine advanced technology with hands-on craftsmanship, using modern manufacturing techniques to produce high-quality, customized devices every day.\r\n\r\nAt DynaFlex, you'll be part of a team that takes pride in its work. Our employees play a direct role in creating products that support patient care, even if they're not working in a clinical setting.\r\n\r\nWith over 200 employees and a growing operation, we offer a stable, team-oriented environment where you can develop specialized skills and build a long-term career.