Front Desk & Patient Experience Specialist

Benefits Bonus based on performance Competitive salary Opportunity for advancement Training & development ANEW Regenerative Medicine Specialists – Farmington Hills, MI Full-Time | Long-Term Opportunity At ANEW Regenerative Medicine Specialists , we know that healing starts long before a procedure begins. It starts with feeling heard, welcomed, and genuinely cared for . We’re looking for someone who can be the friendly face and reassuring voice of our clinic — a person who loves connecting with people, brings positive energy every day , and can help patients feel comfortable, informed, and confident about their treatment journey. This role is part front desk receptionist , part patient guide and relationship builder . You’ll help patients with scheduling and check-in, but you’ll also play an important role in answering questions about the treatments the doctor recommends and helping patients understand their options, including the financial side of care. This position is incredibly important to the success of our practice. The right person can make the difference between a patient leaving uncertain and a patient leaving with hope and confidence . What You’ll Be Doing Welcoming Patients Greet patients warmly and make them feel at ease from the moment they walk in Answer phone calls with kindness, professionalism, and enthusiasm Schedule appointments and help keep the day running smoothly Assist with check-in, check-out, and payment collection Supporting Patients Through Their Treatment Journey Spend time with patients after their consultation to review the doctor’s recommendations Answer questions about procedures in a clear, simple, and reassuring way Help patients understand pricing, packages, financing, and payment options Follow up with patients who are considering treatment and provide encouragement and support Communicate closely with the clinical team to ensure patients feel cared for every step of the way We’re Looking For Someone Who… Naturally makes people feel comfortable and welcome Has high energy and a genuinely positive attitude Is not afraid to start conversations and build relationships Can explain information in a way that is easy to understand Is confident discussing financial information with professionalism and empathy Is proactive — you don’t wait to be told what needs to be done Learns quickly and enjoys growing professionally Wants a long-term home , not just another job The Kind of Person Who Thrives Here You might be perfect for this role if: Friends describe you as warm, upbeat, and personable You enjoy helping people make important decisions You’re the type who remembers names, checks in on people, and notices when someone needs reassurance You can stay calm, organized, and encouraging , even when the clinic is busy You believe that great service can truly change someone’s experience About ANEW Regenerative Medicine We specialize in advanced non-surgical treatments designed to help patients reduce pain, improve mobility, and get back to the activities they love. Our services include: PRP (Platelet-Rich Plasma) Shockwave Therapy Laser Therapy Prolotherapy Other innovative regenerative therapies We’re a growing, modern practice that combines cutting-edge treatment with a high-touch, compassionate patient experience . What Success Looks Like Patients leave saying “Everyone here is so friendly and helpful.” They feel informed rather than overwhelmed They trust our team and feel confident moving forward with treatment The front desk runs smoothly while maintaining a 5-star experience Your positive energy helps create a clinic atmosphere that patients actually enjoy visiting Why You’ll Love Working Here Competitive pay + bonus opportunities Supportive, team-oriented culture Opportunity to grow with a rapidly expanding regenerative medicine practice Training and mentorship to help you succeed A meaningful role where your communication skills can directly impact patients’ lives No nights or weekends Location Farmington Hills, Michigan We’d Love to Meet You If you’re looking for a workplace where you can build relationships, make a real difference in people’s lives, and grow with a positive, high-energy team , we’d love to hear from you. At ANEW Regenerative Medicine Specialists , we’re not just scheduling appointments — we’re helping people move from pain and uncertainty to hope, confidence, and a better quality of life . #J-18808-Ljbffr