Senior Care Advocate II

Job Overview As a member of the social work department, assist the PACE IDT in coordinating essential PACE services and promote participant satisfaction and retention through consistent, high-quality customer service skills. Lead efforts to support and address participant and family service questions, requests, complaints, appeals, and incident reporting. Ensure Medi‑Cal and Medicare issues are effectively addressed via established workflows to promote prompt resolution. Responsibilities Assist participants and families with linkage and referrals to community resources. Process involuntary disenrollments. Facilitate on‑site satisfaction surveys. Actively engage in other center‑wide participant experience activities. Perform other case management activities as needed. Work collaboratively with MSWs and interdisciplinary teams to achieve program and organizational goals while adhering to established state and federal regulations. Minimum Requirements Bachelor’s degree in social work or another health or human services field. Minimum of 2 years of customer service or case management experience; preference for experience in healthcare. Knowledge of Medi‑Cal, Medicare, and Social Security benefits, including application and renewal requirements, and related forms and documentation. BLS/First Aid certificate. Experience in PACE or other healthcare settings serving the frail or elderly preferred. Bilingual: Spanish/English, Chinese/English, or another second language strongly preferred. Compensation $27.51 – $32.32 hourly. The range is subject to change based on budget, experience, skills, education, licensure, certifications, and other business considerations. This role may also qualify for discretionary bonuses or incentives. Benefits & Career Development Medical, Dental and Vision insurance 403(b) Retirement savings plans with employer matching contributions Flexible Spending Accounts Commuter Flexible Spending Career Advancement & Development opportunities Paid Time Off & Holidays Paid CME Days Malpractice insurance and tail coverage Tuition Reimbursement Program Corporate Employee Discounts Employee Referral Bonus Program Pet Care Insurance Equal Employment Opportunity / EEO Statement AltaMed Health Services Corporation is committed to providing equal employment opportunities for all qualified individuals. We strictly prohibit discrimination in employment based on race, color, creed, religion, marital status, sexual orientation, registered domestic partner status, sex, gender, gender identity or expression, ancestry, national origin, age, medical condition, physical or mental disability, military or protected veteran status, pregnancy or perceived pregnancy, childbirth, breastfeeding or related medical conditions, genetic information, or any other characteristic protected by local, state, or federal law, ordinance, or regulation. We aim to create a respectful, valued, and inclusive workplace through training, advancement opportunities, and access to resources and support. We encourage individuals from all backgrounds to apply. #J-18808-Ljbffr AltaMed Health Services Corp