Infrastructure Engineer

Are you ready to make a significant impact by supporting and enhancing our hybrid cloud and on-premises infrastructure?

About the Role

This role is essential for providing comprehensive systems administration and engineering support across our diverse IT environment. You will collaborate with a specialized team to ensure the seamless operation of our infrastructure, contributing to the organization's efficiency and security. Your proactive approach will drive automation, process improvements, and innovative solutions.

Key Responsibilities

• Perform core systems administration and engineering tasks, including upgrades, patching, monitoring, and general health checks.
• Collaborate with team members on projects while independently managing operational tasks.
• Support cloud operations through patching and automation using AWS Systems Manager (SSM) and other platforms.
• Maintain system security by managing patches, updates, and best practices for both cloud and legacy systems.
• Manage security and compliance basics, including account reconciliation, certificate management, and backup troubleshooting.
• Monitor and validate backups, producing clear reports on status and recovery readiness.
• Ensure comprehensive inventory of server hardware and software, tracking system connections and dependencies.
• Co-manage Proofpoint for email security, including configuration and incident response.
• Develop and maintain playbooks, procedures, and alert response guides.
• Identify opportunities for automation, training, or process improvements and implement them.
• Troubleshoot complex issues from first principles, documenting findings and solutions.
• Engage with faculty, staff, and IT team members on projects, providing clear technical advice.
• Document work and share knowledge in team meetings.

Minimum Requirements

• Bachelor's degree in a related field or equivalent hands-on experience strongly preferred.
• At least 2 years of relevant IT experience in systems administration or engineering.
• Proven ability to learn new tools quickly and support both modern cloud platforms and legacy systems.
• Strong troubleshooting skills and ability to think from first principles.
• Experience with PowerShell and Bash for scripting and automation.
• Working knowledge of AWS, Azure, Microsoft 365, Okta, Proofpoint, CrowdStrike, Windows Server, Linux, VMware ESXi, Rubrik, and Infoblox.
• Ability to write playbooks, runbooks, or standard procedures.
• Experience with account hygiene, certificate management, and backup troubleshooting.
• Clear communication skills, especially explaining technical details to non-technical people.

At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people-first recruiting experience. Ready to ride the wave of opportunity? Apply today!

As part of our commitment to a fair, consistent, and efficient recruitment process, we may use artificial intelligence (AI) tools to assist in the initial screening of applications submitted through our applicant tracking system. These tools help identify qualifications and experience that align with the role requirements. Please note that AI is used solely to support our recruiters. Final decisions are always made by the hiring manager and the hiring team. Importantly, no applicant data is shared externally through these AI tools. All information remains securely within our systems and is handled in accordance with our privacy and data protection policies.

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