Customer Service Specialist

Job Title

Summary of Role: The primary responsibility of this position is to create legendary experiences for customers placing specialty orders via phone, email, and in person at the Hyde Park Busken. Representatives will answer & route calls, work one on one with customers to dream up and design specialty orders, and follow through with the decorating team to ensure all orders meet and exceed the expectations of our customers.

Hours: Part time Days vary Monday - Saturday Shifts vary 6am - 6pm

Job Duties

• Assist with specialty orders via phone, email and in-person at the Hyde Park Busken location
• Answer and route all incoming calls in a positive manner using a multi line phone system, taking detailed messages when necessary
• Take orders for all products and recommend creative ideas to suit individual customer needs
• Follow special orders through the creation process from start to finish ensuring the final product meets and exceeds the customer's expectations

Qualifications

• High School Diploma or equivalent
• Previous experience in customer service
• Skilled in Microsoft Office Applications (Word, Excel, PowerPoint, Outlook)
• Strong sense of ownership and accountability
• Excellent written and verbal communication skills
• Outgoing and comfortable working with the public
• Knowledge and understanding of current technology (smart phones, iPads/tablets, etc.)
• Strong organizational skills
• Ability to multi-task

Busken Bakery, Inc. offers competitive compensation based on skill and experience along with health, dental, 401K and other benefits. All candidates who are offered a position will be required to successfully complete a background check.