Service Business Rep

Job Description

Job Description

A Business Development Center (BDC) Service Representative handles customer service and appointment-related tasks for a company's sales and service departments.

Compensation:  

• Hourly pay weekly plus .50 for every appointment scheduled and shown (paid once a month)
• Health, dental, vision, and life insurance available, plus other ancillaries 
• Short-Term Disability
• Paid Vacation
• 6 Paid Holidays
• 401K plus 10% Match
• Our on-staff Nurse Practitioner is available 24/7 to answer your health questions and keep you in great health.
• Employee discounts on parts, services, and vehicle purchases 
• Paid training and continuing education 

Responsibilities 

• Answer phones and respond to online inquiries
• Greet customers and assist with their requests
• Schedule and confirm appointments
• Follow up with customers after service visits
• Ensure customers are satisfied with service
• Maintain customer information and records
• Ensure prospects are informed of company promotions
• Perform clerical and administrative duties

Skills and qualifications 

• Good customer service skills
• Strong phone and computer skills
• Strong organizational skills
• Good communication skills
• Positive attitude
• Knowledge of automotive sales and service

Equal Opportunity Employer

Glockner's is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.