Server - The Fillmore Detroit

Job Title

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

Job Responsibilities

The role will involve:

• Greeting all guests at table
• Responding to guest inquiries regarding menu and wine list
• Informing guests of daily specials and making recommendations
• Suggestively selling menu items, beverages, desserts, etc.
• Anticipating and responding to guest needs
• Responding to guest concerns/complaints regarding food or service and correcting errors or resolving complaints with a friendly, positive attitude
• Organizing and prioritizing service per appropriate service sequence
• Taking menu, beverage and bar orders from guests and communicating orders to kitchen and/or bar through POS terminal
• Checking food orders prior to serving to ensure that they are correct, properly presented, and that special requests have been met
• Delivering food and beverages to table
• Performing opening/running/closing duties according to HOB policy
• Maintaining line of sight/atmosphere control by circulating through work area throughout shift
• Having the ability to memorize menus and daily specials
• Pre-busing tables: removing dirty plates, glasses, etc., from table once guest has finished
• Cleaning spills on tables or around work area
• Maintaining Live Nation safety and sanitation standards
• Preparing guest checks (on micros terminal) and checking for accuracy
• Receiving payment and processing cash, credit card or traveler's check transactions
• Having knowledge of all music, promotional or special events in the house
• Assisting other servers or other employees as needed
• Being required to occasionally work Special Events that are scheduled throughout the venue

Qualifications

The person will bring:

• (State or County Licensee or Certification Requirement)/ Responsible Alcohol Awareness Training Certification or Equivalent
• 2-5 years high volume experience in restaurant operations
• Working knowledge of high-volume restaurant operations and safe, responsible alcohol service
• Standard food preparation/presentation
• Skill in guest relations
• Wine & Liquor knowledge
• Ability to handle multiple tables at one time efficiently and with an upbeat, friendly attitude; reading guests in order to anticipate their needs
• High School Diploma

Preferred:

• Point of Sales knowledge

Physical Demands/Working Environment

The working environment is fast-paced, often loud and stressful. The position requires extended periods of prolonged standing and working on your feet. Must be able to lift or move up to 25 lbs using proper lifting techniques.

Equal Employment Opportunity

Live Nation aspires to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. Live Nation strongly supports equal employment opportunity for all applicants regardless of age, ancestry, color, religious creed, family and medical care leave, mental or physical disability, marital status, domestic partner status, medical condition, genetic information, military and veteran status, political affiliation, national origin, race, sex, gender, gender identity, gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and/or applicable laws in other areas. Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and/or federal law. Live Nation will also provide reasonable religious accommodations on a case-by-case basis.