Territory Patient Admission Coordinator (Clerical)

Territory Patient Admissions Coordinator

Compensation: $23.00 to $30.00 per hour

Location: Chisago City, MN onsite in office

Position Type: Full-Time

Schedule: Monday - Friday 8am - 5pm

Weekend and Holiday Rotation required

Find Your Passion and Purpose as a Territory Patient Admissions Coordinator

Healthcare professionals with experience as LPNs, CMAs, PTAs, or COTAs are encouraged to apply and leverage their clinical expertise in this role.

What You Need to Know

The Territory Patient Admission Coordinator establishes and maintains communication with the clients, family members and referral sources, in a given territory. This role is responsible for partnering with agency staff, referral sources, and sales to achieve optimal patient satisfaction & outcomes. The Territory Patient Admission Coordinator is responsible for the timely acceptance or decline of the referral based off the predetermined criteria set by the Agency and facilitates obtaining all information and documentation necessary to complete a quality referral. This position's assigned territory, may encompass one or more states in AccentCare's operation and may change with the needs of the business.

Reimagining Your Career in Home Health

Caring for others is more than what you do it's who you are. At AccentCare, you'll join a purpose-driven, collaborative culture that sets the standard for excellence and gives you the trust and tools to do your best work. You'll belong to a team that cares deeply for patients and each other; a team committed to consistently providing exceptional care.

We're proud to be named one of America's Greatest Workplaces 2025 by Newsweek a reflection of our shared commitment to excellence, integrity and compassion as we shape the future of aging in place. When you thrive, so does the community of care we're building together.

Be the Best Territory Patient Admissions Coordinator You Can Be

If you meet these qualifications, we want to meet you!

• High School or GED
• Minimum of one year of healthcare experience.
• Proficiency in navigating and documenting within electronic medical record (EMR) systems; experience with Epic and Homecare Homebase (HCHB) preferred.
• Experience in dealing with a variety of payors in healthcare, e.g., Medicare, Medicaid, and commercial payers, preferred

Responsibilities

• Collaborates and maintains effective communication with the Referral Source, Sales teams, Clients and/or local agency operations to collect needed information to process a quality referral.
• Documents all referral related Information, actions taken, and follow-up required in the medical record in a timely and accurate manner. As applicable utilizes the agency's software solution to facilitate the referral process by completing required workflow task within the Company's established time frames.
• Ensures timely attention to referrals received from a variety of platforms, e.g., eFax, telephone, or referral portal/Hospital EMR portal.
• Where applicable, reviews Eligibility Alerts and Responses for Medicare Clients.
• Requests, H&P, Discharge Summary, and other documents needed for ICD 10 coding by the CPOCC team, if not received with the referral information.
• Completes a "Follow Up" call to the Client/Caregiver/Referral Source to collect or confirm information. Example: confirms out of pocket expense, clarify teachable caregiver, and collect missing demographic and physician information.
• Demonstrates exceptional attention to detail by reviewing referral information for accuracy, completeness, and consistency, ensuring all required documentation is obtained and entered correctly to support timely processing and quality patient care.

Our Investment in You

• Medical, dental, and vision coverage
• Paid time off and paid holidays
• Professional development
• Company-matching 401(k)
• Flexible spending and health savings accounts

Why AccentCare?

Come As You Are

At AccentCare, you're part of a community that cares for patients and each other. You can rest assured we offer equal employment opportunities regardless of race, ethnicity, sex, sexual orientation, gender identity, religion, national origin, age or disability.