Supervisor

RMA Supervisor

Shift: Monday-Friday, 5:30 AM-2:00 PM. Overtime may be required before or after scheduled shifts and on weekends.

Leads the day-to-day operations of the Returns (RMA) Department to achieve productivity, receiving, shipping, and inventory accuracy goals while maintaining a safe, compliant, and efficient work environment.

Responsibilities:

• Supervise day-to-day RMA and warehouse operations.
• Execute and enforce operational policies, procedures, and standard work instructions.
• Drive productivity and accuracy across receiving, shipping, inventory control, and returns processing.
• Ensure compliance with safety, regulatory, and company policies.
• Manage non-compliant returns and execute appropriate resolutions.
• Lead employee onboarding, training, coaching, and development.
• Oversee vendor and customer return policies and procedures.
• Partner with operations to plan workforce needs and staffing levels.
• Monitor performance metrics and implement corrective actions to achieve operational goals.

Education & Experience:

• High School Diploma or GED required.
• Some college coursework or a Supply Chain/Warehouse certification preferred.
• 5+ years of warehouse, logistics, supply chain, or operations experience.
• 2+ years of leadership or supervisory experience.

Knowledge, Skills & Abilities:

• Experience with Warehouse Management Systems (WMS).
• Proficiency in Microsoft Excel, Outlook, Teams, and other business applications.
• Experience with computer products, inventory tracking, returns processing, or refurbishment activities preferred.
• Strong data entry, reporting, and record-keeping skills.
• Effective problem-solving, critical thinking, and decision-making abilities.
• Strong leadership, organizational, and time management skills.
• Ability to learn new systems and adapt to changing business needs.
• Ability to stand and walk for extended periods, lift up to 40 lbs., and comply with PPE and safety requirements.

Working Conditions:

• Distribution center environment with exposure to varying temperatures, noise levels, humidity, and outdoor conditions.
• Occasional overtime, weekends, and non-standard work hours as business needs require.
• Combination of warehouse and office environments.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

Don't meet every single requirement? Apply anyway.

At TD SYNNEX, we're proud to be recognized as a great place to work and a leader in the promotion and practice of diversity, equity and inclusion. If you're excited about working for our company and believe you're a good fit for this role, we encourage you to apply. You may be exactly the person we're looking for!

We are an equal opportunity employer and committed to building a team that represents and empowers a variety of backgrounds, perspectives, and skills. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity or expression, sexual orientation, protected veteran status, disability, genetics, age, or any other characteristic protected by law.

TD SYNNEX is an E-Verify company