Public Trust IT Support Technician

Supporting the IHS PATH EHR MTK Team, the full-time Public Trust IT Support Technician will set up and configure Mobile Training Kits (MTKs), troubleshoot hardware and software issues, and maintain accurate kit inventory while working remotely. Key responsibilities Set up, configure, and tear down MTKs, including hardware assembly and software installation Establish network connections and perform troubleshooting for hardware and software issues Verify kit inventory accuracy and maintain detailed records of setups and incidents Required qualifications A Bachelor's Degree in Information Systems, business, Communications, or a related field is preferred, or four to six years of equivalent experience Must possess a valid PIV or the ability to acquire one at the start of employment Experience with incident, problem, and request management processes leveraging ITIL best practices Familiarity with Microsoft applications (Excel, Word, PowerPoint, etc.) Experience working in an IHS environment is preferred Virtual Vocations Inc