Community Health Worker Supervisor

The Community Health Worker (CHW) Supervisor provides supervision, coaching, and direct support to the CHW team. The CHW Supervisor provides leadership to other CHWs through training, mentoring, and case conferencing. The CHW Supervisor carries a limited caseload and supports patients and their social and health needs to navigate and access community resources, social services, and medical systems. This role collaborates both internally and externally and will partner cross functionally with team members including medical providers, social workers, and case managers. The CHW Supervisor demonstrates an advanced level of communication and interdisciplinary collaboration, professionalism, and systems-based thinking with an emphasis on the importance of patient-centered care, education, and organizational involvement to meet the team’s identified goals. The CHW Supervisor will effectively communicate feedback and provide ongoing coaching and mentoring to staff while supporting a learning environment to advance team skills and promote professional development. Job Responsibilities Act as a subject matter expert on CHW program workflow and care model, providing leadership, guidance, and best practice techniques to CHW staff. Carry a personal patient caseload. Conduct social determinants of health interviews with patients to identify needs and document appropriately. Develop a plan to address social determinants of health and health equity needs. Assist patients with problem-solving barriers to health stabilization by identifying, locating, connecting to, and navigating needed community and medical system services. This may include accompanying patient to appointments and assisting patients with completing forms to access needed services. Link patients to and inform them of available community resources. Teach patients the knowledge and skills needed to obtain care (empowerment). Actively build individual/client, community, and team capacity. Be a spokesperson and advocate for clients when they are unable to speak for themselves. Serve as a lead community representative by attending community coalition and workgroup meetings, making presentations on behalf of the programs and fostering collaborative relationships with community partners, community resources, health plans, and providers. Promote growth of Community Health Worker team members in areas of patient-centered care, education, and cross-organizational care. Provide continual coaching support and guidance in promoting adherence to the CHW Care Model and other evidence-based practice. Lead onboarding, orientation, and training of CHW staff. Assign incoming patient referrals and monitor volume of referrals assigned to CHW staff. Ensure employees have the needed tools and resources to achieve goals and ensure compliance. Work closely with Program Director on day-to-day program operations. Other duties as assigned. Education Bachelor’s Degree in Social Work, Human Services, Healthcare, or related field. Four years of relevant community health worker experience may be considered in lieu of degree. Languages English required. Spanish (oral and written) preferred for some communities. Certifications Licensed Social Worker, Registered Nurse, or Community Health Worker Certification preferred. Candidates without a SW or RN license or CHW certification will be required to complete the CHW training within twelve months of hire date. Valid driver’s license. Competencies Knowledge about community resources appropriate to the needs of patients/families. Effective time management practices (able to organize time, prioritize projects efficiently and effectively) de-escalation skills; problem solving skills and managing change and conflict; and knowledge of computer software. Able to develop trust and effective work relationships with staff members, individuals, families and external and internal professionals; strong information gathering/interviewing techniques. Work Experience Two years of experience in a supervisory role. Three years of experience in community outreach, health education, or in a role representing or supporting local community agencies. Work history demonstrating increasing levels of supervisory responsibility. Ability to communicate effectively with and relate to individuals from various economic, social, and cultural backgrounds. Assessment and evaluation skills. Ability to work independently while collaborating effectively as a team member with other health professionals. Ability to navigate systems and coordinate patient care. Willingness to learn new models and modalities. Excellent verbal and written communication skills. Demonstrate a professional demeanor. Able to work in less well-defined or structured situations and comfortable with ambiguity and change. Willingness to creatively approach problem solving. Computer skills and ability to navigate databases and software programs for patient documentation and tracking. Preferred Qualifications Knowledge of community health worker and team-based care. Experience in addressing health and social service needs of vulnerable populations, preferred. Vulnerable populations include the economically disadvantaged, racial and ethnic minorities, the uninsured, low-income children, the elderly, the homeless, those with human immunodeficiency virus (HIV), and those with other chronic health conditions, including severe mental illness. Previous experience in a healthcare setting. Physical Requirements May need to move around intermittently during the day, including sitting, standing, stooping, bending and ambulating. May need to remain still for extended periods, including sitting and standing. Work evenings and weekends may be required. May need to lift boxes or carry objects. Personal Protective Equipment Follow Standard Precautions using personal protective equipment as required. Pay Range Minimum Annual Salary: $57,510.00 Maximum Annual Salary: $87,697.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic’s benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.). #J-18808-Ljbffr Cleveland Clinic