Crisis Follow-up and Relapse Prevention Case Manager (783)

Provides Crisis Follow-Up and Relapse Prevention services to individuals who are not in immediate danger of harm to self or others but require additional assistance to avoid reoccurrence of a crisis event. The service is provided to ameliorate the situation that gave rise to the crisis event, ensure stability, and prevent future crisis events.


Responsibilities include, but are not limited to:

On-going assessments to determine crisis status and needs, time-limited (up to 90 days) brief, solution-focused interventions provided to individuals and families that focus on providing guidance and developing problem-solving techniques to enable the individual to adapt and cope with the situation and stressors that prompted the crisis event. This position will be available to conduct crisis intervention assessments in the community during business hours as requested. This position will be required to serve on-call after regular business hours, for which compensation is provided. The incumbent must provide face-to-face assessment and crisis intervention services to any person requesting assistance or presenting a crisis at any time.

Services are to be provided according to the Texas Approach to Psychiatric Rehabilitation, and must conform to the Performance Contract, Community Service Standards, Helen Farabee Centers' policy and procedures, and Medicaid standards. Teamwork, initiative and positive examples in work habits are expected at all times. This position requires an aptitude for working with severely mentally ill, often impoverished people; and for seeing this work as a clinical specialty in which we take great pride. HFC incorporates principles of trauma-informed care, which includes cultural sensitivity, in all areas of service delivery. All job descriptions include the responsibility to learn about and implement trauma-informed practices within the scope of work for the position. Reassignment is a condition of employment that may occur at the employer's discretion. Your work location and hours could change based on program needs.

Education, Training, and Experience

Bachelor's degree from accredited college or university with major in social, behavioral or human services field. One to two years paid experience working with individuals with severe and persistent mental illness is preferred. Licensure is not required.


Must have valid driver's license and be insurable to drive Center vehicles. Must pass and maintain all Center mandated trainings.

Knowledge, Skills, and Abilities

• Ability to read and proof correspondence, reports and computer printouts manually, etc.
• Good spelling and grammar skills.
• Ability to write progress notes according to standard, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Ability to relate verbal instructions, communicate in a courteous and effective fashion with co-workers, consumers and families, agencies and the public.
• Always display a customer service orientation treating customers as equals and partners.
• Skilled in the use of personal and network computers, word processing, database, spreadsheet and office management software (Microsoft Office), SmartCare, familiarity with CARE.