Quality Coordinator

Overview USA Health is transforming medicine along the Gulf Coast to care for the unique needs of our community. We are changing how medical care, education, and research impact the health of people who live in Mobile and the surrounding area. Our team of doctors, advanced care providers, nurses, therapists, and researchers provides the region's most advanced medicine at multiple facilities, campuses, clinics, and classrooms. We offer patients convenient access to innovative treatments and advancements that improve the health and overall well-being of our community. Responsibilities Abides by and enforces all compliance requirements and policies, performing responsibilities in an ethical manner consistent with the organization's values. Adheres to hospital policies, including confidentiality. Works the assigned schedule and overtime as needed. Engages and fosters relationships with all levels of staff, building strong relationships with team members, faculty, and customers. Possesses superior time‑management skills with the ability to multi‑task, prioritize, establish timelines, and meet deadlines. Ensures on‑time completion of deliverables; highly organized and skilled at managing numerous details for multiple projects. Showcases openness and a spirit of continuous learning and research. Practices innovation in process improvement and exhibits passion for harm prevention and evidence‑based practice. Maintains a spirit of optimism and conviction to speak up for quality and safety, showcasing constructive approaches to errors and system improvement opportunities. Advocates for the engagement of family and patients. Communicates and demonstrates appropriate customer‑relation skills with physicians, patients, families, and co‑workers. Maintains accurate, complete, and confidential information utilized in the hospital Quality Assurance and Performance Improvement program. Serves as a leader or member of various committees. Advises organizational leaders and department heads in planning, monitoring, and evaluation activities. Applies knowledge of performance improvement tools to assist teams and manage team communications. Provides education and information on Performance Improvement activities to various healthcare audiences on a regular basis. Serves as a subject‑matter expert in the concepts of quality management, performance improvement, and patient/family engagement. Possesses advanced problem‑solving skills, thinking quickly to implement plans and a structure for accomplishing work while remaining composed under pressure. Anticipates team needs and takes initiative to complete work before being asked. Applies strategic planning to address large‑scale opportunities for improvement with transformational leadership. Evaluates and analyzes complex data using statistical analysis to identify opportunities for improvement. Understands human‑factor principles and safety and applies them in performance improvement project designs. Participates in root‑cause and system analysis of sentinel, adverse, or near‑miss occurrences to discern improvement opportunities. Coordinates and promotes initiatives in alignment with the Joint Commission National Patient Safety Goals, reduction of patient harm, and evidence‑based quality initiatives. Identifies and initiates improvement strategies in documentation and other areas. Develops staff education related to quality and performance improvement initiatives. Recommends and uses effective methods to spread quality management and improvement knowledge materials and concepts. Plans, collects, organizes, and reports QA data for use in the PI program and external/internal benchmarking programs. Prepares reports, attends, and presents committee meeting materials. Coordinates and/or revises policies and procedures related to evidence‑based compliance. Facilitates PI activities and collaborates with clinical areas to ensure care meets evidence‑based standards. Designs and facilitates revisions or builds in Cemer applications to support evidence‑based care. Participates in local, state, or national activities pertaining to evidence‑based care. Abstracts and enters data into web‑based software for quality measures and validates data as needed. Facilitates inter‑rater reliability audits and PDSA cycles for rapid‑cycle tests of change. Leads performance improvement teams using lean principles and seeks engagement of all staff. Maintains current knowledge of Joint Commission/CMS standards and regulatory requirements, collaborating in the development of departmental and organizational dashboards. Communicates with the health‑care team in person and via telephone, conveying evidence‑based standards and compliance. Maintains accurate and complete records through documentation. Uses advanced skills in Microsoft Word, Excel, and PowerPoint; employs internet, email, databases, spreadsheets, word processing, and presentation programs. Accepts and completes all duties positively and without conflict, cooperates, and improves departmental performance. Completes all mandatory unit, educational, and hospital requirements, utilizing cost‑effective practices. Adheres to current infection control and safety standards. Provides age‑specific care (position is not age‑sensitive). Completes all mandatory department, educational, and hospital requirements and related duties as assigned or required. Additional Information Employees must be in a regular position, working 20 hours or more per week (.50 FTE or greater) to qualify for benefits. Qualifications Bachelor's Degree in nursing from an accredited institution and five (5) years of acute‑care nursing experience (required). Formal project‑management and performance‑improvement training, such as Lean Six‑Sigma (required). Master's Degree (preferred). Comparable combination of education and experience may substitute for the above requirements. Knowledge, Skills, and Abilities Advanced data‑management skills (preferred). Equal Employment Opportunity/Affirmative Action Employer The University of South Alabama is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, pregnancy, sexual orientation, gender identity, gender expression, religion, age, genetic information, disability, protected veteran status or any other applicable legally protected basis. EO Employer – minorities/females/veterans/disabilities/sexual orientation/gender identity. #J-18808-Ljbffr