Installation Manager

Digital Network CoordinatorMesmerize, a segment of MJH Life Sciences and the leader in patient education digital advertising, is seeking a Digital Network Coordinator to support and oversee the company's digital operations. You will monitor system performance, coordinate installations, troubleshoot network issues, and serve as a key liaison between technical and operations teams to ensure seamless digital campaign execution. This role is for someone who is organized, quick to problem-solve under pressure, and uses AI tools to work more efficiently across monitoring, documentation, and operational support tasks.What You'll DoMonitor quality assurance dashboards to ensure Salesforce fields are properly updated and network performance meets established standardsUse AI tools to streamline daily checklist management, summarize system status updates, draft escalation communications, and improve the efficiency of routine digital operations tasksTroubleshoot and resolve digital network issues independently, escalating unresolved issues to the appropriate technical or operations team member with clear documentation of steps takenPrioritize tasks effectively and pivot quickly to address emerging challenges without losing momentum on existing workloadAct as a liaison between the technical and operations teams, facilitating clear communication and timely resolution of issues that cross team boundariesCreate and complete daily checklists to maintain quality assurance standards across the digital networkProvide support to the digital operations team during large-scale projects, contributing to execution and follow-throughParticipate in weekly and monthly check-ins with leadership to review progress, surface issues, and contribute to goal-setting and continuous improvementAssist leadership on focused initiatives designed to drive business value and operational efficiencyWhat Sets You Apart2 to 4 years of experience in digital operations or a related field, with a track record of managing network monitoring, troubleshooting, and quality assurance responsibilitiesAn AI-native mindset. You actively use tools such as ChatGPT, Claude, or operations and productivity platforms to manage checklists, draft communications, summarize system performance data, and handle routine coordination tasks more efficiently — and you can speak to the impactStrong proficiency in Microsoft Office Suite, especially Excel; Salesforce experience preferredStrong problem-solving skills with the ability to think critically and act decisively under pressureExcellent organizational skills and attention to detail — nothing in your queue falls through the cracksClear and professional communicator, both verbally and in writing, with the ability to coordinate effectively between technical and non-technical stakeholdersSelf-motivated, energetic, and adaptable with a collaborative team mindset and the ability to thrive in a fast-paced, deadline-driven environmentBachelor's degree requiredAI Capability ExpectationCandidates should be prepared to discuss how they are currently using AI in their digital operations or coordination work. This includes:Specific tools in active use and how they support network monitoring, issue documentation, status reporting, or routine operations coordinationExamples of how AI has helped you manage higher volumes of operational tasks, reduce response times, or improve the accuracy and consistency of quality assurance processesHow you use AI to stay organized and on top of competing priorities in a fast-moving digital operations environmentBonus: examples of AI-assisted workflows or documentation systems that improved digital operations efficiency or issue resolution speedCompensation Range$50,000 to $60,000 per year, depending on qualifications. Eligible for annual company bonus program or commission incentive based on role. Compensation will depend on factors including educational background, skills, and professional experience.Benefits OverviewHybrid work scheduleHealth insurance through Cigna (medical and dental)Vision coverage through VSPPharmacy benefits through OptumRxFSA, HSA, Dependent Care FSA, and Limited Purpose FSA options401(k) and Roth 401(k) with company matchPet discount program with PetAssureNorton LifeLock identity theft protectionEmployee Assistance Program through NYLGBSFertility benefits through ProgynyCommuter benefitsCompany-paid Short-Term and Long-Term DisabilityVoluntary Term Life and AD&D Insurance, plus Universal Life optionsSupplemental Aflac coverage: Accident, Critical Illness, and Hospital IndemnityDiscounts and rewards through BenefitHubOur Operating StandardWe operate with discipline, clarity, and accountability. The ability to effectively leverage AI to improve speed, quality, and output is an expectation in this role, not a preference.MJH Life Sciences provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. All employees of MJH Life Sciences are employed "At Will." This means that either the employee or the Company is free to end the employment relationship at any time, for any reason, with or without cause and with or without notice.