Housekeeping Supervisor

Job Description

Job Description

• The Housekeeping Supervisor coordinates room attendants, housemen, public space cleaners, and supervisors. They manage day-to-day housekeeping operations, ensuring high-quality standards and prompt responses to requests.
• Responsibilities:
• Maintain high housekeeping standards in guest rooms, linens, uniforms, lost and found, laundry, and public spaces.
• Train and supervise new employees on cleaning procedures and safety protocols.
• Inspect work for compliance with standards and document as required.
• Assist the Executive Housekeeper with department morale and biannual QA Audit.
• Coordinate with outside vendors for pest control, laundry, and other services.
• Plan daily employee work sheets and assist with cleaning duties as needed.
• Resolve complaints about service and equipment promptly.
• Ensure efficient communication with other departments for timely service delivery.
• Check and maintain equipment.
• Evaluate employee performance and recommend personnel actions.
• Monitor daily workload and staffing levels within budget.
• Advise desk clerks of rooms ready for occupancy.
• Assist with administrative functions.

Qualifications:

• Working knowledge of English.
• Professional appearance and demeanor.
• Customer service skills.
• Basic computer and math skills.
• Minimum 2 years of supervisory housekeeping experience and 2 years of line-level experience.
• Additional Requirements:
• Physically capable of performing housekeeping tasks.
• Lift up to 25 pounds frequently and up to 50 pounds occasionally.
• Specific vision abilities required.
• May be exposed to humid conditions, contaminants, disease, infections, and chemicals.
• Quiet work environment.

Requires 40 hours per week, varying days from Monday to Sunday.