Program Associate (Exams)

Administrative Support

The American Association of Veterinary State Boards (AAVSB) is a not-for-profit association comprised of 62 Member Boards dedicated to the proper and efficient regulation of veterinary medicine in the interest of public protection. We are committed to supporting and advancing the regulatory process for veterinary medicine and being the source for comprehensive information and services to advance and strengthen veterinary regulation.

The AAVSB has a collaborative culture. Team members are free to be creative and experiment because we trust their proven expertise. As life-long learners, we are comfortable with change and are catalysts for it. We are team-oriented and focused on organizational objectives and outcomes.

This administrative position is primarily responsible for customer service, application processing, and eligibility review for the examinations of the AAVSB, including, but not limited to the Veterinary Technician National Examination (VTNE), international educational assessment programs, and state and provincial assessments. This position includes extensive contact with key stakeholders including the Member Boards, veterinary technology/nursing programs, veterinary schools, allied organizations, and exam vendors in providing program services support.

Responsibilities

Day-to-day activities include:

• Receive, review, and process various examination application requests.
• Maintain supporting documentation, electronically
• Maintain a high standard of excellence in customer services with key stakeholders.
• Receive, review, and promptly answer email and telephone communications.
• Produce routine correspondence and assist with the creation or editing of bulk communications.
• Perform duties as required based on the needs of the AAVSB and/or as assigned.

Within 1 month, you will:

• Establish positive working relationships with AAVSB Staff.
• Be able to accurately process applications with assistance.
• Be able to accurately process transcripts with assistance.

Within 3 months, you will:

• Understand AAVSB's role in veterinary medicine and the AAVSB's services.
• Have a good understanding of the roles of the different departments at the AAVSB.
• Be able to accurately process and review applications/services without assistance.
• Participate in development, testing, and implementation of new systems within the department.
• Be able to respond to common customer service questions from candidates/licensees.

Within 6 months, you will:

• Be able to respond confidently to candidate/licensee questions via phone and email regarding services.
• Efficiently process and review applications.
• Efficiently process transcripts without assistance.
• Be able to prioritize workflow needs without assistance.
• Participate in active collaboration to improve existing and new systems.
• Participate in active collaboration with tracking data for continuous improvement.

Within 12 months, you will:

• Be a valuable asset to the department with accurate and efficient work habits.
• Be a positive personality that demonstrates teamwork and collaboration.
• Be able to 'hold down the fort' in the absence of co-workers.
• Provide impactful insight into licensee and program needs.

To be successful in this role, you will:

• Have initiative and attention to detail.
• Receive and provide constructive feedback to team members and supervisors.
• Prioritize daily tasks effectively and communicate with team members and supervisors.
• Ability to work on multiple projects.
• Excel in Microsoft Office Suite and experience in databases.
• Communicate effectively with Member Boards and external stakeholders both verbally and in writing.
• Work effectively, efficiently, independently, and collaboratively as part of the AAVSB from a remote location or office setting, committed to diversity, equity, and inclusion in the workplace.

Qualifications

Education and Experience

Required: Associate's degree and three years of relevant office and customer service experience.

Preferred: Bachelor's degree or a minimum of three years relevant experience in an education setting or nonprofit association.

Occasional travel and weekend work might be necessary to fulfill the position's responsibilities.

This is a full-time and non-exempt position. Work is performed under the direction of the Program Manager (Exams).

Salary range: $42,000 - $46,000

The AAVSB is headquartered in Overland Park, Kansas. This position may be virtual/remote with the understanding that there will be required company-paid travel to Overland Park, Kansas, throughout the year.

To apply for this position, please include an introduction letter.

The AAVSB provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, military status, or genetic information (including family medical history). In addition to federal law requirements, the AAVSB complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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