Accounts Receivable Specialist

Accounts Receivable Specialist

Location: Orlando, FL

What You'll Do

• High-Volume Customer Account Reconciliation - Handle a large volume of customer accounts, reviewing, analyzing, and reconciling statements to ensure accuracy and resolve discrepancies.
• Payment Application & Discrepancy Resolution - Accurately apply payments, investigate unapplied cash, short payments, and chargebacks, and process necessary adjustments.
• High-Volume Call Center Support - Work in a fast-paced call center environment, spending up to 8 hours per day on the phone assisting customers with account inquiries and payment resolutions.
• Communication & Customer Interaction - Professionally engage with customers, internal teams, and stakeholders to address payment issues, resolve disputes, and provide account support.
• Reporting, Documentation & Compliance - Maintain detailed records of reconciliations, generate aging reports, and ensure compliance with company policies and accounting standards while supporting month-end close activities.

What You Need

Qualifications

Customer Service Skills

• High level of professionalism and customer service experience
• Excellent oral and written communication as well as interpersonal skills
• High volume call center experience
• Customer dispute resolution and problem-solving skills.

Cash Application Experience

• Bachelor's degree or equivalent combination of education and experience in Accounting, Finance, or a related field.
• Possesses initiative to perform research on customer issues
• Able to work independently and with minimal supervision
• Minimum of 5 years in A/R preferred
• Attention to detail is critical in this role
• 2 years or more of cash keying experience.

System and Microsoft Office Proficiency

• Must be able to balance 4 ERP Systems
• Experience with SharePoint
• Proficiency with advanced Excel functions.

Please note: Must have reliable transportation and be able to commute to the Orlando, FL office and work out of the Orlando office as required.