Product Test Engineer Support Technician

Job Description

Job Description

About the Company:

At SureFire, our mission is to build the best illumination tools, suppressors, and tactical products no matter the cost to enhance the safety and performance of those who go into harm's way on our behalf. We also provide these same, no-compromise products to our civilian customers who demand the ultimate in quality, innovation, and performance. We strive to continuously expand our business, product line, workforce, and expertise to preserve our place as the premier provider of these cutting-edge products. To achieve this, we will continually expand the depth and quality of the SureFire brand by refining, expanding, and enhancing our product line, and always aspiring to improve our service and professional relationships. We nurture this culture of excellence in everything we do, and treat everyone we deal with employees, customers, and vendors in a fair and ethical manner. We're proud of the quality we produce and the people who produce it, and we're looking for talented individuals who want to make a real impact.

About the Role:

The Product Test Engineer Support Technician plays a critical role in ensuring the quality and reliability of manufactured products through rigorous testing and validation processes. This position involves supporting the engineering team by preparing test setups, executing test procedures, and documenting results to verify product performance against specifications. The technician will collaborate closely with design and production teams to identify issues early and contribute to continuous improvement initiatives. By maintaining test equipment and troubleshooting technical problems, the role helps minimize downtime and supports efficient product development cycles. Ultimately, this position ensures that products meet stringent quality standards before reaching customers, thereby safeguarding the company’s reputation and customer satisfaction.

Essential Duties and Responsibilities

• Set up and calibrate test equipment and instrumentation according to engineering specifications and internal test procedures.
• Execute detailed test plans and procedures to evaluate product functionality, durability, and compliance.
• Record, analyze, and report test data accurately to support engineering assessments and decision-making.
• Collaborate with cross-functional teams to identify defects, troubleshoot issues, and recommend corrective actions.
• Maintain and perform routine maintenance on test systems and tools to ensure operational readiness.
• Assist in the development and refinement of test protocols and documentation.
• Support continuous improvement efforts by providing feedback on test processes and product performance.
• Maintain good attendance and punctuality.
• Maintain a positive and respectful attitude; cooperate with co-workers, management, internal and external customers, etc.
• Execute daily process improvement using lean manufacturing methodologies.
• Maintain work area by the use of 6S principles
• Work safely at all times and report any unsafe conditions or injuries to your supervisor or manager immediately
• Other duties, as assigned.

Competencies - To perform the job successfully, the candidate should demonstrate the following: 

1. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
2. Interpersonal Skills - Focuses on solving conflict, not blaming; Remains open to others' ideas and tries new things.
3. Written Communication / Oral Communication - Writes clearly and informatively; Edits work for spelling and grammar; Presents numerical data effectively; Able to read and interpret written information; Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
4. Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
5. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
6. Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.
7. Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.
8. Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
9. Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Accepts responsibility for own actions; Follows through on commitments.
10. Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
11. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
12. Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals. Completes tasks on time or notifies appropriate person with an alternate plan.

Qualifications  

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Proficiency in data analysis software and test management tools a plus.
• Knowledge of industry standards relevant to product testing and certification a plus.
• Proficiency in using test instruments, multimeters, measuring equipment, and data collection tools.
• Experience with electronic or mechanical product testing in a manufacturing environment.
• Experience in CAD environments (i.e. SolidWorks).
• Basic understanding of machining principles.
• Basic understanding of quality control principles and manufacturing processes.
• Strong attention to detail and ability to follow complex technical procedures accurately.

Education

• Associate’s Degree in S.T.E.M.-related field of study and/or up to 2 years relevant work experience preferred.

Mathematical Skills

• Ability to perform calculations utilizing algebra and fractions.
• Ability to utilize geometry to solve mechanical (i.e. engineering) problems.
• Ability to utilize database programs such as Excel to perform mathematical calculation.

Computer Skills  

• Must be proficient in MS Office (Excel, Word, PowerPoint, and Outlook).
• Proficiency in using and setting up hardware and software for USB, RS-232, and GPIB controlled test and measurement instrumentation preferred.
• Knowledge of drafting programs is a plus.

Physical Demands  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• On-site presence required for real-time equipment operation, hands-on production oversight, and safety supervision
• The employee must occasionally lift and/or move up to 50 pounds.
• While performing the duties of this Job, the employee is regularly required to sit; use hands and fingers, grasp, feel, and manipulate equipment, and must talk and hear.
• The employee is frequently required to reach with hands and arms.
• The employee is occasionally required to stand; walk and stoop, kneel, crouch, or crawl.
• Specific vision abilities required by this job include close and far vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Pay Range

The hiring range for this role is dependent upon experience. The hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements, and geographic location.

Work Environment  

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The noise level in the work environment is usually quiet.
• Occasionally requires exposure to high decibel environments in which hear protection is required.